Desirah Richards
Grand Blanc ,MI
Summary
A dedicated and diligent professional with a proven track record of achieving exceptional sales results in both slow and busy shifts. Skilled in providing excellent customer service by attentively addressing individuals\' needs. Demonstrates a strong background in delivering top-notch service to people. Known for consistently maintaining an orderly and neat workspace, ensuring a pleasant and organized environment for both customers and colleagues.
Overview
9
9
years of professional experience
Work History
Service Leader
Chipotle
Grand Blanc, MI
10.2024 - Current
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
- Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
- Established a high level of trust with clients by consistently delivering on commitments and maintaining open lines of communication.
Assistant Manager
Parlor Doughnuts
Grand Blanc
07.2024 - 11.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Associate
In-N-Out Burger
Las Vegas, NV
05.2021 - 11.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
SERVICE ADVOCATE
TARGET
10.2020 - 01.2021
- Taking in returns for broken, damaged, unwanted goods. Making change and cashing out for customers, organizing stock, and assisting customers with questions per policy.
LEASING CONSULTANT
HALEY RESIDENTIAL
06.2020 - 09.2020
- Conducted property showings to highlight features, answer questions. Resolved conflicts between tenants. Took monthly payments and entered them into tenant accounts. Contracted maintenance workers based on tenants needs and emergencies. Invited prospects to complete applications upon completion of property tour.
NUTRITIONIST
COR NUTRITION
03.2020 - 06.2020
- Provide a loving smile to all customers as well as creating the best care possible when catering to their needs. Creating smoothies and nutrition bowls made to order.
SMOOTHIE MAKER
SURF CITY SQUEEZE
02.2017 - 01.2020
- Greet visitors or callers and handle their inquires or direct them to the appropriate persons according to their needs. Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock. Portion, arrange, and garnish food, and serve food to waiters or patrons.
DIETARY
CRESTMONT NURSING CARE CENTER
07.2018 - 10.2018
- Greet guests, escort them to their seats, and present them with menus and wine lists. Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
Education
High School Diploma - undefined
Kearsley High School
06.2019
Skills
- English Language
- Writing
- Customer and Personal Service
- Reading Comprehension
- Computer and Electronics
Languages
English
Full Professional
Timeline
Service Leader
Chipotle
10.2024 - Current
Assistant Manager
Parlor Doughnuts
07.2024 - 11.2025
Associate
In-N-Out Burger
05.2021 - 11.2023
SERVICE ADVOCATE
TARGET
10.2020 - 01.2021
LEASING CONSULTANT
HALEY RESIDENTIAL
06.2020 - 09.2020
NUTRITIONIST
COR NUTRITION
03.2020 - 06.2020
DIETARY
CRESTMONT NURSING CARE CENTER
07.2018 - 10.2018
SMOOTHIE MAKER
SURF CITY SQUEEZE
02.2017 - 01.2020
High School Diploma - undefined
Kearsley High School