Cristian Balvanera
San Juan
Summary
Conscientious Service Lead with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies, and executing financial responsibilities.
Overview
3
3
years of professional experience
Work History
Service Leader
H-E-B
06.2022 - Current
- Assisted in training staff on customer service protocols to enhance team performance.
- Supported daily operations by maintaining inventory levels and organizing supplies effectively.
- Collaborated with team members to address customer inquiries and resolve issues promptly.
- Learned company policies and procedures to ensure compliance during service interactions.
- Developed basic knowledge of point-of-sale systems for processing transactions accurately.
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
Education
Bachelor of Science - Mechanical Engineering
The University of Texas Rio Grande Valley
Edinburg, TX05-2028
GED -
The University of Texas Rio Grande Valley
Edinburg, TX01-2023
Bachelor of Science - Engineering
UANL
Monterrey, MX12-2021
Skills
- Team management
- Exceptional communication
- Coaching and mentoring
- Financial acumen
- Sales expertise
- Software: Microsoft Office
- Language: English, Spanish
Timeline
Service Leader
H-E-B
06.2022 - Current
Bachelor of Science - Mechanical Engineering
The University of Texas Rio Grande Valley
GED -
The University of Texas Rio Grande Valley
Bachelor of Science - Engineering
UANL
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