Desiray Heredia
Atlanta,MI
Summary
Bilingual English-Spanish client service professional with hands-on salon front desk experience and a strong background in the beauty industry. Skilled in appointment scheduling, client communication, check-in and check-out, payment processing, and maintaining organized provider schedules using Boulevard and GlossGenius. Experienced in creating welcoming client experiences while efficiently managing the day-to-day needs of a busy salon environment.
Overview
1
1
Language
6
6
years of professional experience
Work History
Independent Nail Technician
Polished By Dez LLC
Sandy Springs, GA
09.2023 - Current
- Independently manage daily client services & operations within a private salon suite.
- Build & maintain repeat clientele through personalized service, professional communication, & consistent follow-up.
- Manage all client scheduling, confirmations, rescheduling, cancellations, payments, & rebooking through GlossGenius.
- Handle client calls, messages, service inquiries/quotes, & booking needs while maintaining an organized appointment calendar.
Nail Technician/Client Services
Crown Me Gorgeous Salon
Marietta, GA
11.2022 - 09.2023
- Greeted & assisted scheduled and walk-in clients from check-in through checkout.
- Coordinated services, processed payments, & assisted clients with rebooking and service questions.
- Balanced appointments & walk-in traffic while maintaining an organized and welcoming salon environment.
Sales Associate
Bloomingdale's
Newport Beach, CA
03.2022 - 11.2022
- Provided personalized customer service & product recommendations in a fast-paced retail environment.
- Provided personalized customer service and product recommendations in a fast-paced retail environment.
- Processed purchases, returns, and exchanges accurately using POS systems.
Front Desk Receptionist
Serrano Salon
Los Angeles, CA
05.2020 - 11.2022
- Managed client scheduling, confirmations, rescheduling, cancellations, & rebooking using Boulevard.
- Answered incoming calls and assisted clients with services, pricing, availability, & appointment questions.
- Greeted & checked in clients, processed checkout and payments, & communicated schedule changes with stylists.
- Maintained organized stylist calendars & coordinated appointments to support efficient daily salon
Education
Associate of Science - Radiology
Gwinnett Technical College
Alpharetta, GA05.2028
Skills
- Bilingual — English & Spanish
- Appointment Scheduling & Calendar Management
- Boulevard & GlossGenius
- Client Check-In & Checkout
- Phone & Client Communication
- Customer Service & Client Relations
- POS & Payment Processing
- Rebooking & Client Retention
- Sales & Upselling
- Multitasking & Organization
Languages
Spanish
Native or Bilingual
Timeline
Independent Nail Technician
Polished By Dez LLC
09.2023 - Current
Nail Technician/Client Services
Crown Me Gorgeous Salon
11.2022 - 09.2023
Sales Associate
Bloomingdale's
03.2022 - 11.2022
Front Desk Receptionist
Serrano Salon
05.2020 - 11.2022
Associate of Science - Radiology
Gwinnett Technical College