Desiray McFadden
Washington
Summary
Strong candidate with a background in Customer Service. I am well-rounded and a great communicator. I am ready to work for a company where my skills and experiences will be valued.
Compassionate professional with many years of experience coordinating community programs and allocating resources. Dedicated to excellent patient care through an empathetic approach. Thrives in team-based or independently-motivated settings.
Overview
14
14
years of professional experience
1
1
Certification
Work History
DCHA Housing Specialist
DCHA
Washington
10.2025 - Current
- Assisted clients in navigating housing applications and eligibility requirements.
- Coordinated housing resources and referrals for individuals and families in need.
- Maintained accurate records of client interactions and housing program data.
- Facilitated communication between landlords, tenants, social service providers, government agencies, legal representatives.
- Maintained accurate records, files, and reports of program activities.
- Developed housing assistance plans for low-income households.
- Negotiated leases between landlords and tenants in order to secure affordable rental units.
Operations and Office Manager - Finance
Uncommon Schools
Rochester
01.2022 - 08.2025
- Bill pay and accounting
- Direct vendors to delivery locations
- Handle the tracking of food and nutrition meal counts
- Maintain accurate Student Information Systems
- Manage mail
- Manage the collection of all student, personnel and school information
- OPPS tracker
- Plan and support logistics and set up for school events and activities
- Procurement and supply management for all student, staff and event supplies
- Serve as the secondary contact for all the school's constituents in person
- Visitor management and other administrative support as assigned
- Rochester Prep
- Oversaw supply inventory and procurement for office needs.
- Developed and maintained filing systems for documents and records.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Member Service Representative
Excellus Blue Cross and Blue Shield
Rochester
01.2018 - 12.2018
- Adhered to all HIPAA and Privacy Laws
- Processed payments
- Provided services to all clients enrolled in Excellus insurance program
- Provided quotes and information regarding products
Maximus
01.2016 - 12.2018
- NY State of Health Consumer Service Specialist
ADT Security Services
01.2015 - 12.2016
- Dispatch Operator
Southwest Business Corporation
01.2014 - 12.2015
- Home and Mortgage Advisor
Sutherland Global Services
01.2013 - 12.2014
- Customer Representative
Rochester General Hospital
Rochester
01.2012 - 12.2013
- Hospitality, Housekeeping
Education
Monroe Community College -
Monroe Community College
Rochester, NYFinger Lakes Community College -
Finger Lakes Community College
Canandaigua, NYSchool of the Arts -
School of the Arts
Rochester, NYSkills
- Ability to learn computer programs quickly
- Ability to multi-task
- Attentive to detail
- Broadcasting and communications
- Budgeting
- Computer Skills
- Customer Service
- Data entry
- Familiar with HIPAA and Privacy Laws
- Finance
- Good communicator (written and verbal)
- Health care enrollment
- Knowledgeable in medical records (electronically), auditing and faxing
- Language line familiarity
- Managed records and files
- Mortgage and escrow advisement
- Parent Liaison
- Public relations
- Proficient in Google, Microsoft Word, Office
- Proficient in other applications
- Reliable
- Team player
- Tech support
- Record maintenance
Certification
Licensed Esthetician
References
Available upon request
Timeline
DCHA Housing Specialist
DCHA
10.2025 - Current
Operations and Office Manager - Finance
Uncommon Schools
01.2022 - 08.2025
Member Service Representative
Excellus Blue Cross and Blue Shield
01.2018 - 12.2018
Maximus
01.2016 - 12.2018
ADT Security Services
01.2015 - 12.2016
Southwest Business Corporation
01.2014 - 12.2015
Sutherland Global Services
01.2013 - 12.2014
Rochester General Hospital
01.2012 - 12.2013
Monroe Community College -
Monroe Community College
Finger Lakes Community College -
Finger Lakes Community College
School of the Arts -
School of the Arts