Jacki Rittenhouse
Ludlow Falls,Ohio
Overview
11
11
years of professional experience
Work History
Housing Voucher Intake Specialist
MMHA
04.2024 - Current
- Notify applicants of voucher availability and verifying continued eligibility
- Maintain accurate and private records and reviewing applications for assistance
- Determine eligibility for program based on factors such as income, family composition, deductions and credits
- Perform background checks.
Service Support
Clopay Corporation
09.2023 - 03.2024
- Acknowledge orders and advise Regional Sales Coordinator of order changes, shipping and delivery dates, terms of sale or other changes such as delays etc
- Facilitate requests for information relative to technical or engineering application requirements
- Coordinate and otherwise assist with the services of the Company's technical engineering staff to determine customers' needs
- Prepare price quotations, terms of sales, delivery dates, service obligations, etc
- Investigate and expedite product due to warranty claims.
Program Delivery Supervisor
ODJFS
12.2013 - 03.2023
- Responsible for the daily operations of the Interstate and Federal Claims Processing Center, including specialized training to ensure staff proficiency, coaching reports on complex issues impacting ODJFS staff, employers and claimants and the monitoring of employee call activity to provide opportunities for feedback and development
- Conducted analysis of staff reports designed to ensure compliance with federally mandated goals and objectives and effectively manage the impact of newly enacted procedures, laws or other variables
- Development of process improvements regarding Federal, Military and Combined Wage claims processing and participation in the development of administrative policy for statewide programs.
Education
Chemistry/Pre-Med -
OHIO DOMINICAN UNIVERSITY
Columbus, OH01.1994
Skills
- Excellent interpersonal, organizational, and time-management skills
- Exceptional ability to acclimate quickly and effectively within a dynamic working environment
- Highly proficient in many office computer programs, including all components of Microsoft Office
- Dependable, excellent communication skills
- Critical Thinking Skills
- Data Entry
- Intake Assessment
Timeline
Housing Voucher Intake Specialist
MMHA
04.2024 - Current
Service Support
Clopay Corporation
09.2023 - 03.2024
Program Delivery Supervisor
ODJFS
12.2013 - 03.2023
Chemistry/Pre-Med -
OHIO DOMINICAN UNIVERSITY