Desiray Williams
Champaign,IL
Summary
Dynamic professional with a proven track record at Amazon, excelling in customer service and warehouse operations. Skilled in computer proficiency and problem-solving, consistently exceeding performance metrics. Demonstrates strong adaptability, critical thinking, and a commitment to safety and efficiency. Adept at fostering team collaboration and maintaining meticulous attention to detail.
Overview
4
4
years of professional experience
Work History
Package Handler
Fed Ex Ground
09.2022 - Current
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Followed safety regulations to maintain safe work environment.
- Helped train new employees in safe practices and warehouse procedures.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Customer Service Representative
Amazon
08.2020 - 12.2022
- Responded to customer requests for products, services, returns , billing, technical support and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Investigated and resolved accounting, service and delivery concerns.
Education
Business Management
Parkland College
Champaign, ILGED -
Proviso East High School
Maywood, IL05.2019
Skills
- Adaptable to change
- Loading and unloading
- Order picking and processing
- Computer competency
- Willing to Learn
- Problem-Solving
- Team Collaboration
- Attention to Detail
- Physical Strength and Stamina
- Critical Thinking
- Warehouse Operations
- Decision-Making
- Customer Service
- Active Listening
- Data Entry
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Payment Processing
- Paperwork Processing
Timeline
Package Handler
Fed Ex Ground
09.2022 - Current
Customer Service Representative
Amazon
08.2020 - 12.2022
Business Management
Parkland College
GED -
Proviso East High School
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