Desire Harris
San Antonio,TX
Summary
Empathetic and motivated psychology graduate (cum laude), passionate about helping others and supporting community wellbeing. Experienced in customer service, teamwork, and building supportive relationships through both professional and volunteer work. Currently gaining hands-on experience in family services and certifications to prepare for future roles. Passionate about pursuing a career in social work or family services, combining psychology knowledge with a strong commitment to community care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
Starbucks Coffee Company
01.2022 - Current
- Provide personalized service to customers while maintaining a welcoming and supportive atmosphere.
- Build empathy and listening skills through daily interaction with diverse customers.
- Collaborate with coworkers to manage high-volume operations and ensure efficiency.
- Recognized for reliability, communication, and customer care.
Performer (Usher Performance)
Super Bowl LVIII Halftime Show
02.2024 - 02.2024
- Selected and compensated performer in a nationally televised event viewed by millions.
- Demonstrated professionalism, discipline, and composure under pressure.
- Collaborated with a large production team to execute a coordinated live performance.
Associate (Cashier & Dining Area)
Panera Bread
01.2020 - 01.2021
- Operated the front register, handled customer orders, and processed transactions accurately.
- Maintained cleanliness and organization of the dining area to ensure a positive guest experience.
- Delivered friendly, efficient service and resolved customer needs promptly.
- Strengthened multitasking and teamwork skills in a fast-paced environment.
Education
Bachelor of Arts - Psychology
University of Texas at San Antonio
San Antonio, TX01.2025
Skills
- Empathy
- Active listening
- Compassionate communication
- Cultural awareness
- Patience under pressure
- Community outreach
- Team collaboration
- Confidentiality & ethics
- Customer service excellence
- Active listener
- Time management
- Team player
Leadership & Activities
UTSA Modern Dance Team, 01/2023 - 03/2023
Member / Performer - San Antonio, TX
- Dedicated over 30 hours weekly to team rehearsals while still balancing academics and work.
- Developed teamwork, endurance, and leadership through collaborative performance.
Starbucks Coffee Company, 01/2022 - Current
Peer Trainer / Shift Support (Unofficial) - San Antonio, TX
- Help train and support new partners in daily operations and customer service standards.
- Assist shift supervisors in maintaining smooth operations during busy hours.
- Promote teamwork, patience, and clear communication within a fast-paced environment.
Certification
- CPR, AED & First Aid (BLS) — Expected 2025-11-06
- Bloodborne Pathogens (OSHA-Compliant) — Expected 2025-11-06
- Mental Health First Aid (Adult, Version 2.0) — In Progress, Expected 2025-11-05
- Family-Centered Case Management Training — In Progress, Texas HHS Learning Portal
- Diploma in Substance Abuse & Mental Health Treatment — In Progress, Alison (Online)
Timeline
Performer (Usher Performance)
Super Bowl LVIII Halftime Show
02.2024 - 02.2024
Barista
Starbucks Coffee Company
01.2022 - Current
Associate (Cashier & Dining Area)
Panera Bread
01.2020 - 01.2021
Bachelor of Arts - Psychology
University of Texas at San Antonio