OLIVIA DONLEVY
Orlando
Summary
Personable and reliable candidate possessing excellent interpersonal skills and a genuine passion for providing outstanding service, eager to learn and develop within a fast-paced hospitality environment. Contributes to creating memorable experiences for guests through strong communication and organizational abilities. Ready to utilize and further develop problem-solving and event coordination skills in the role of VIP Coordinator.
Overview
3
3
years of professional experience
Work History
Barista
Loews Hotels & Co.
04.2024 - Current
- Greets guests with warmth and enthusiasm while consistently delivering exceptional service
- Prepares and serves food and drinks to drive guest satisfaction while anticipating customer needs
- Manages tasks to close the store according to Starbucks guidelines and Loews Hotel’s policies for sanitation and safety
- Handles cash from the Micro's and MIMO systems and ensures the drawer is correct at night's end
Front of House Team Member
Chick-fil-a
02.2023 - 04.2024
- Collaborated with team members to quickly fill large orders and serve large parties
- Greet guests promptly and take orders to keep the flow of traffic moving
- Follows food safety procedures outlined in company policies and health and sanitation regulations to prevent food-borne illness
Floorguard
Semoran Skateway
07.2021 - 02.2023
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while prioritizing safety
- Responded quickly to emergencies to assess and deflect issues
Education
Bachelor of Science - Event Management
Rosen College of Hospitality Management
08.2025
Skills
- Operational Efficiency
- Guest Services
- Empathy
- Exceptional Communication
- Problem-Solving
- Leadership
- Computer Literacy
Timeline
Barista
Loews Hotels & Co.
04.2024 - Current
Front of House Team Member
Chick-fil-a
02.2023 - 04.2024
Floorguard
Semoran Skateway
07.2021 - 02.2023
Bachelor of Science - Event Management
Rosen College of Hospitality Management
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