Desire' James
Wichita
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Lead Cashier
Kohl's
12.2022 - 05.2024
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Communicated with customers and team members to solve problems.
- Assisted customers by answering questions and fulfilling requests.
Captioning Assistant
Hamilton Relay
09.2021 - 10.2022
- Isolated mistakes or inconsistencies to correct incorrect information
- Interpreted and translated dialogues into captions for English-speaking audiences
- Provided excellent customer service by dictating and captioning variety of conversational topics verbatim
- Used keyboards by typing corrections and other words
Telephone Interviewer
NORC At The University Of Chicago
05.2019 - 08.2019
- Followed call center protocols when notifying participants of call purpose and use of information
- Delivered information from script regarding surveys for on-demand phone project assignment
- Conducted interviews with participants to assess eligibility
- Gathered data and insights from participants during telephone interviews
Sales Associate
Toys"R"Us
09.2017 - 12.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions regarding sizing, accessories and proper care for merchandise
Reservation Sales Associate
Starwood Hotels and Resorts
02.2017 - 08.2017
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Provided customers with information about availability and pricing
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events
- Handled billing information over phone
Brands Associate
Dean & Deluca
09.2016 - 03.2017
- Take large amounts of bulk and pack them into smaller quantities
- Prepared orders for shipment by systematically packing and labeling merchandise
- Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks
- Cleaned and maintained Brands Room in compliance with OSHA safety standards
Telemarketing Agent
Marketlink Inc. An Allied Global Company
03.2015 - 08.2016
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing
- Provided information about available products and services, membership details, and purchase advantages
- Answered inbound telephone calls from interested customers to persuasively discuss offerings
Cashier/ Courtesy Clerk
Dillon's
12.2013 - 07.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Helped customers complete purchases, locate items and join reward programs.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise
- Helped customers take merchandise out of store and loaded items into vehicles
- Returned unwanted items to correct store locations and restocked shelves
Cashier
Spangles
01.2012 - 09.2013
- Performed cash and card transactions to complete customer purchases
- Made change and issued receipts or tickets to customers for each transaction
- Provided customers with information on specials and discount deals.
- Assisted counter staff in packing ready orders and distributing to customers.
Education
High School Diploma -
FREE STATE HIGH SCHOOL
Lawrence, KSSkills
- Sales Solicitation
- Telephone Interviews
- Cold Calling
- Transcript Proofreading
- Accuracy Verification
Timeline
Lead Cashier
Kohl's
12.2022 - 05.2024
Captioning Assistant
Hamilton Relay
09.2021 - 10.2022
Telephone Interviewer
NORC At The University Of Chicago
05.2019 - 08.2019
Sales Associate
Toys"R"Us
09.2017 - 12.2017
Reservation Sales Associate
Starwood Hotels and Resorts
02.2017 - 08.2017
Brands Associate
Dean & Deluca
09.2016 - 03.2017
Telemarketing Agent
Marketlink Inc. An Allied Global Company
03.2015 - 08.2016
Cashier/ Courtesy Clerk
Dillon's
12.2013 - 07.2015
Cashier
Spangles
01.2012 - 09.2013
High School Diploma -
FREE STATE HIGH SCHOOL
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