Summary
Overview
Work History
Education
Skills
Timeline
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Desire Antunez

Baldwin Park,CA

Summary

Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than [Number] years. Hardworking [Job Title] brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.

Overview

9
9
years of professional experience

Work History

Receptionist/Dispatcher

Roundtrip Transportation
03.2022 - Current
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.

Medical Receptionist

Azusa Surgery Center
06.2021 - 03.2022
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Processed medical insurance claims and payments.
  • Assisted with medical coding and billing tasks.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Customer Service Associate

Tecan
02.2017 - 06.2021
  • Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
  • Analyzed sales trends to follow demands of customers and in-shop needs.

Education

No Degree - Medical Assistant

Baldwin Park Adult And Community Education
Baldwin Park, CA
05.2022

High School Diploma -

Covina High School
Covina, CA
06.2002

Skills

  • Patient Appointment Management
  • Records Preparation
  • Answer Telephone Calls
  • Patient Information Collection
  • Billing and Payment Processing

Timeline

Receptionist/Dispatcher

Roundtrip Transportation
03.2022 - Current

Medical Receptionist

Azusa Surgery Center
06.2021 - 03.2022

Customer Service Associate

Tecan
02.2017 - 06.2021

No Degree - Medical Assistant

Baldwin Park Adult And Community Education

High School Diploma -

Covina High School

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Desire Antunez