Desire Valdez
San Antonio,TX
Summary
Results-driven retail professional with leadership experience as a Sales Lead, skilled in store operations, team support, and driving customer experience. Proven ability to manage daily operations, lead associates, and improve efficiency in fast-paced environments. Motivated to grow into an Assistant Store Manager role and contribute to team performance and sales success.
Overview
3
3
years of professional experience
Work History
Sales Lead
Build A Bear Workshop Inc
06.2024 - 04.2026
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet costumers'' needs.
- Led and supported daily store operations, including opening and closing procedures
- Supervised associates on the sales floor, ensuring tasks were completed efficiently and on time
- Managed shipment processing and inventory organization to maintain stock accuracy
- Identified and resolved operational issues, including reorganizing stockroom layout to improve safety and efficiency
- Assisted in training and onboarding new team members to ensure strong performance and consistency
Sales Associate
Build A Bear Workshop Inc
06.2024 - 06.2025
- Provided guest service by assisting guest in creating their personalized furry friends, ensuring a memorable experience.
- Maintained store appearance by organizing merchandise displays and ensuring cleanliness standards.
- Collaborated with team members to execute promotional events, increasing foot traffic and sales.
- Modeled experience first behaviors by creating a warm and inclusive atmosphere with positive interactions guaranteeing that each guest leave satisfied with their experience.
- Drove sales through strong customer engagement, including promoting email sign-ups and gift cards
Independent Photographer
(Self-Employed)
03.2023 - Current
- Managed all aspects of a small business, including client communication, scheduling, and service delivery
- Maintained organization and attention to detail across multiple projects
- Built strong client relationships through clear communication and professionalism
- Optimized workflow efficiency by implementing photo editing software tools like Lightroom and Photoshop.
Skills
- Team Leadership & Coaching
- Store Operations Management
- Customer Service & Sales
- Inventory & Shipment Processing
- Opening & Closing Procedures
- Problem Solving & Initiative
- Organization & Multitasking
Key Strengths
- Proven leadership in retail environments
- Strong sense of responsibility and accountability
- Ability to multitask and stay organized under pressure
- Self-motivated with a strong work ethic
- Committed to team success and customer satisfaction
Timeline
Sales Lead
Build A Bear Workshop Inc
06.2024 - 04.2026
Sales Associate
Build A Bear Workshop Inc
06.2024 - 06.2025
Independent Photographer
(Self-Employed)
03.2023 - Current