Desirea Turpin Douglas
Roanoke,VA
Summary
Highly organized office administrator with over a decade of experience in customer service and document management. Proven ability to streamline operations, assist in budget tracking, and maintain effective communication, ensuring optimal office productivity.
Overview
23
23
years of professional experience
Work History
Secretary ,Bookkeeper
Hannabass & Rowe
08.2013 - 04.2026
- Coordinated office communications and schedules to ensure seamless operations.
- Managed document preparation, ensuring accuracy and compliance with company standards.
- Oversaw filing system organization, improving retrieval efficiency and documentation integrity.
- Assisted in budget tracking and expense reporting, fostering financial accountability.
Salesperson
711 Gas Station
01.2010 - 01.2012
- Provided exceptional customer service, ensuring positive experiences and repeat business.
- Managed cash register operations, accurately processing transactions and balancing cash drawers daily.
- Assisted with inventory management, restocking shelves to maintain optimal product availability.
- Trained new staff on sales techniques and operational procedures to enhance team performance.
Waitress
Waffle House Restaurant
06.2003 - 12.2010
- Provided exceptional customer service in a high-volume, fast-paced environment.
- Efficiently managed multiple tables while ensuring timely order delivery and guest satisfaction.
- Trained new staff on restaurant procedures, menu items, and customer engagement techniques.
- Collaborated with kitchen staff to ensure accurate and prompt order preparation.
Manager
Waffle House
06.2008 - 01.2010
- Oversaw daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored staff on best practices and customer service techniques.
- Managed inventory levels, optimizing stock management and reducing waste.
- Implemented process improvements that increased efficiency in food preparation.
Education
High School Diploma -
William Flemin
Roanoke, VASkills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Appointment scheduling
- File management
- Document preparation
- Calendar management
- Schedule management
Timeline
Secretary ,Bookkeeper
Hannabass & Rowe
08.2013 - 04.2026
Salesperson
711 Gas Station
01.2010 - 01.2012
Manager
Waffle House
06.2008 - 01.2010
Waitress
Waffle House Restaurant
06.2003 - 12.2010
High School Diploma -
William Flemin