Desiree Aguilar- Robinson
Kent
Summary
I am a hardworking employee with customer service, multitasking, and time management abilities and devoted to giving every customer a positive and memorable experience. I am an organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Storage Representative
U-Store Self Storage
Kent
04.2023 - 07.2025
- Delivered exceptional customer service while managing tasks with precision and efficiency.
- Completed and filed contracts to facilitate move-in procedures.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Organized, delegated and monitored daily operations of self-storage facility.
- Maintained accurate records of tenant information such as payment history, contact details.
- Responded to emergency situations such as fires or floods quickly and efficiently.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Performed administrative tasks such as filing documents and updating records.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained detailed records of sales activities, including calls made, follow-ups, and sales closed.
Rideshare Driver
Lyft
01.2019 - 02.2020
- Established positive relationships with customers through courteous interactions.
- Adhered to all city regulations related to ride share services such as speed limits, parking rules.
- Ensured customer safety by providing seat belts and adhering to traffic laws.
- Achieved consistently high customer scores due to exceptional service.
Insurance Producer
Altig
Tukwila
11.2017 - 08.2018
- Generated leads through cold calling,
- Provided customer service support to existing clients
- Sold life insurance policies via telephone.
Front Desk Agent
Best Western Hotel
Auburn
02.2016 - 11.2017
- Ensured that all safety regulations were followed according to company standards.
- Inputted guest information into computer system accurately and securely.
- Addressed customer needs in a timely manner.
- Kept accurate records of guest transactions.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Managed cash drawer responsibly throughout shift.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Assisted guests at check-in, providing information on various services within hotel.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Education
Some College (No Degree) - English
De Anza College
Cupertino, CASkills
- Customer service
- Relationship building
- Data entry
- Team collaboration
- Document organization
- Microsoft Excel
- Problem solving
- Telephone etiquette
- Time management abilities
Languages
English
Native/ Bilingual
Spanish
Limited
Certification
- Drivers License
References
References available upon request.
Timeline
Storage Representative
U-Store Self Storage
04.2023 - 07.2025
Rideshare Driver
Lyft
01.2019 - 02.2020
Insurance Producer
Altig
11.2017 - 08.2018
Front Desk Agent
Best Western Hotel
02.2016 - 11.2017
Some College (No Degree) - English
De Anza College