Summary
Overview
Work History
Education
Skills
Timeline
Generic

Desiree Altz

Jacksonville

Summary

Dynamic and results-driven professional with a proven track record, excelling in customer service and team leadership. Skilled in training and mentoring staff while implementing effective inventory management practices. Known for fostering positive relationships and enhancing guest experiences through clear communication and problem-solving abilities.

Overview

12
12
years of professional experience

Work History

Team Member

Ez Eatz By Yaya
07.2024 - Current
  • Supervised daily operations to ensure efficient service and exceptional guest experiences.
  • Trained and mentored team members on food preparation and customer service standards.
  • Coordinated shift schedules to optimize staff coverage during peak hours.
  • Implemented inventory management practices to reduce waste and maintain stock levels.
  • Enforced health and safety regulations to ensure a safe working environment for all staff.

Kennel Cleaner

Brevard County Animal Shelter
02.2024 - 05.2024
  • Aided in the prevention of pests by regularly inspecting kennels for signs of infestation and reporting findings to supervisors.
  • Assisted in welcoming new arrivals into the shelter by preparing clean kennels and providing fresh bedding, water, and food.
  • Enhanced kennel cleanliness by thoroughly disinfecting all surfaces and equipment.
  • Contributed to efficient operations by stocking supplies and organizing cleaning materials for easy access.

Shift Leader

Moe's Southwest Grille
09.2019 - 11.2020
  • Supervised daily operations to ensure efficient service and exceptional guest experiences.
  • Trained and mentored team members on food preparation and customer service standards.
  • Coordinated shift schedules to optimize staff coverage during peak hours.
  • Implemented inventory management practices to reduce waste and maintain stock levels.
  • Enforced health and safety regulations to ensure a safe working environment for all staff.

Customer Sales Representative

Serious XM Radio
10.2016 - 01.2017
  • Engaged customers through effective communication to promote subscription services.
  • Assisted clients in resolving technical issues with satellite radio systems.
  • Processed customer orders and managed account updates efficiently.
  • Collaborated with team members to enhance customer satisfaction and service delivery.
  • Educated customers on the benefits of various programming packages and promotions.
  • Utilized CRM software to track customer interactions and sales performance.
  • Emphasized product specifications to meet customer needs.
  • Described product highlights and benefits to help guide purchasing decisions.

Office Manager

Commercial Express Inc
11.2013 - 03.2014
  • Coordinated office operations to ensure efficiency and smooth workflow.
  • Managed inventory and ordered supplies, maintaining optimal stock levels.
  • Implemented standard operating procedures for daily office tasks, increasing consistency.
  • Fostered positive relationships with vendors through effective communication and negotiation skills.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.

Education

GED -

Florida State College
Jacksonville, FL

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Clear communication
  • Following instructions
  • Cash handling
  • Cleaning
  • Leadership qualities
  • Organizing work stations
  • Product knowledge
  • Training and mentoring
  • Complaint resolution
  • Relationship building
  • Staff education and training
  • Data entry
  • Willingness to learn
  • POS systems
  • Upselling techniques
  • Hospitality and accommodation
  • Dependability and reliability
  • Excellent communication
  • Teamwork
  • Problem-solving abilities
  • Reliability
  • Team leadership

Timeline

Team Member

Ez Eatz By Yaya
07.2024 - Current

Kennel Cleaner

Brevard County Animal Shelter
02.2024 - 05.2024

Shift Leader

Moe's Southwest Grille
09.2019 - 11.2020

Customer Sales Representative

Serious XM Radio
10.2016 - 01.2017

Office Manager

Commercial Express Inc
11.2013 - 03.2014

GED -

Florida State College

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