Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

DESIREE ALVARADO

Harbor City,CA

Summary

Dynamic professional with leadership experience at Trader Joe's, excelling in exceptional customer service and team development. Proven ability to enhance customer satisfaction through innovative strategies and effective problem-solving. Skilled in time management and interpersonal communication, fostering a supportive environment that drives team performance and operational efficiency.

Overview

22
22
years of professional experience

Work History

Mate

Trader Joe's
Manhattan Beach, West L.A., West Hollywood, Santa Monica, CA
10.2010 - 03.2024
  • Coached, mentored and trained team members in order to improve their job performance.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Conducted performance reviews for team members.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Provided guidance and leadership to store team members.
  • Provided leadership in developing innovative approaches to instruction.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Maintained high levels of product availability by ensuring timely replenishment of stock.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Responded promptly to customer complaints in a professional manner.
  • Completed necessary paperwork including packing slips, bills of lading, receiving reports. accurately and on time.
  • Organized training sessions for staff members regarding safe food handling practices.

Crew Member

Trader Joe's
Santa Monica, CA
11.2001 - 10.2010
  • Worked in a team setting
  • Developed new crew members
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Balanced daily transactions on a computerized point-of-sale.
  • Stocked shelves with merchandise when needed.

Education

Veterinarian Assistant Program Certification -

Animal Behavior College
Santa Clarita, CA
06.2025

Veterinarian Technician Associate Degree -

Penn Foster College
Scottsdale, AZ
06.2025

Skills

  • Exceptional Customer Service
  • Animal care
  • Team Player
  • Leadership Experience
  • Time Management
  • Encouraging and Supportive
  • Interpersonal communication
  • Team leadership
  • Problem solving

Accomplishments

  • Trader Joe's store opening, 02/01/22 - 04/01/22, Selected to work along with Mates, Captain, VP Regional, Corporate Office, and BSM Construction to coordinate the opening of a new location.
  • Trader Joe's All Captains Meeting, 08/01/22, Selected by VP Regional for a 3-day event to work along with buyers to build presentations of new upcoming products for all Captains across the nation.
  • Trader Joe's University Captain Candidacy Class, 04/01/23, Selected by VP Regional and Captain to attend a 3-day course for developmental leadership skills to assist with future promotions into the captain role.

Affiliations

Active volunteer at Santa Monica and Los Angeles Animal Shelter

Timeline

Mate

Trader Joe's
10.2010 - 03.2024

Crew Member

Trader Joe's
11.2001 - 10.2010

Veterinarian Assistant Program Certification -

Animal Behavior College

Veterinarian Technician Associate Degree -

Penn Foster College

Similar Profiles

CREATE PROFILE