Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Desiree Anguiano

Desiree Anguiano

Fort Worth,USA

Summary

Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Operations Coordinator

FedEx Ground
06.2022 - Current
  • Provides operational support through the coordination of the quality, service and administrative functions in the pickup and delivery area.
  • Responsible for the dispatch of transportation equipment in accordance with the Linehaul plan to minimize costs and ensure service integrity.
  • Performs process checks to ensure regulatory compliance.
  • Monitors facility reporting metrics related to service, safety, cost and quality on a daily basis.
  • Investigates potential performance issues and addresses with Business Contacts and Authorized Officers (BC/AO).
  • Reviews inaccuracies in generated reports with appropriate parties to include administrative staff and BC/AOs.
  • Ensures errors are corrected in appropriate systems and verifies accuracy of metrics reported.
  • Communicates with BC/AOs of Independent Contractors (ICs), Independent Service Providers (ISPs) and temporary agency employees regarding day-to-day operations including IC/ISP requested load plan changes and implements these changes into the Vision/VRP systems.
  • Reviews operational metrics with BC/AOs that will affect daily planning and performance including service and customer satisfaction.
  • Investigates customer service complaints to include disputed deliveries, missing packages, early and late pickups, etc.
  • Communicates resolved issues with customer directly to ensure customer satisfaction.
  • Escalates unresolved issues with BC/AOs to appropriate management.
  • Maintains and updates vehicle maintenance information on all temporary and/or company-owned assets.
  • Responsible to ensure contractually agreed upon standards and Department of Transportation (DOT) requirements are adhered to for both company and vendor equipment.
  • Creates and maintains files for company and vendor equipment and ensures that all relevant insurance and maintenance documents are accurate and up to date.
  • Creates and maintains files in accordance with DOT regulations for all drivers (IC, ISP and Temporary).
  • Assists in the development and implementation of the corrective action plans if any discrepancies or violations are found in the Business Control Self Assessment (BCSA) tests for the appropriate area.
  • Coordinates the dispatch of linehaul transportation equipment.
  • Accurately enters all dispatch events into the online system to ensure timely delivery and pickup of trailers.
  • Completes yard inventory to verify location of equipment.
  • Investigates and reports linehaul schedule delays, accidents and equipment failures and implements contingency plans which ensure on-time load delivery in the event of an en-route trailer breakdown or accident.

Sr. Operations Admin

FedEx Ground
10.2014 - 06.2022
  • Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance and customer service.
  • Serves as a customer's first line of contact for a variety of issues.

Office Manager

Valdez- Washington LLP
Fort Worth, Texas
03.2012 - 06.2022
  • Trains staff regarding firm procedures and information systems.
  • Supervises and counsels support staff.
  • Recruits and assists in hiring new non-attorney employees.
  • Conducts performance evaluations that are timely and constructive.
  • Handles discipline and termination of non-attorney employees as needed and in accordance with company policy.
  • Manages the day-to-day operations of the office; prioritizes use of support staff and facilities.
  • Manages the daily operations of information systems.
  • Manages equipment, office services, and facilities.
  • Manages schedules and appointments including trial dates and hearings, and meetings and travel.
  • Maintains a professional and positive work environment by facilitating effective communication and information sharing among professional, paraprofessional, management, and support staff.
  • Prepares legal correspondence and documentation.
  • Participates in strategic planning process with management to identify and accomplish short- and long-term organizational goals.
  • Prepares the organizations budget.
  • Performs or facilitates and delegates accounting functions as needed. These may include billing, preparation of financial statements, management of reports, and collections.
  • Consults with outside accountants for audits, preparation of tax returns, and the production of other reports as required by law.
  • Drafts and implements operational and human resource policies and practices to ensure quality services.
  • Assists with human resource management as needed.
  • Performs other related duties as assigned.

Education

Associate of Applied Business - Transportation And Logistics Management

University of North Texas
Denton, TX
07-2022

GED - General

Lamar High
Arlington
06.2009

Skills

  • Relationship management
  • Hazardous materials trainer
  • International process trainer
  • Quick learner
  • Attention to detail
  • Team collaboration
  • Microsoft Office proficiency
  • Coaching and mentoring

Certification

Hazardous Material Certified

CPR

Accomplishments

  • Coordinator of the month award for 2022 & 2023
  • Woman in Leadership 2024

Timeline

Operations Coordinator

FedEx Ground
06.2022 - Current

Sr. Operations Admin

FedEx Ground
10.2014 - 06.2022

Office Manager

Valdez- Washington LLP
03.2012 - 06.2022

Associate of Applied Business - Transportation And Logistics Management

University of North Texas

GED - General

Lamar High

Similar Profiles

CREATE PROFILE