Desiree Arias Pereira
independent
Richmond,VA
Summary
Dynamic individual with hands-on experience in social sciences, and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
The Market Table (Salad Bar)
Fogo De Chao
08.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Banquet Server
Maggiano's Little Italy
11.2023 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Answered guest questions about event plans and food service choices.
Auxiliary ERD
International Rescue Committee
09.2021 - 04.2022
- Support the Humanitarian Care and Early Recovery ERD program in the base city, taking into account compliance with the rules and procedures of the IRC and will be responsible for the following responsibilities:
- Support the Colombian Migration offices with the records of the migrant population with the purpose of registering, and monitoring each request for the Temporary Permanence Permit, updating and renewing it, providing customer service at the different points assigned by Migration Colombia on behalf of the IRC team
- Participating in different community events assisting migrant families throughout the department of Antioquia, specifically the city of Medellin and surrounding areas, with the purpose of informing and assisting said population
- Conduct assigned surveys to ensure that participants are selected and registered according to defined inclusion criteria and standard operating procedures
- Comply with the guidelines given by the immediate supervision for the correct characterization and use of the tools defined for this
- Support the logistics activities of characterization and delivery activities with project partner focal points and IRC supply department staff
- Provide support in the care of minors accompanying their parents in programme activities or meetings with beneficiaries, and support didactic methodologies that allow children to be in a safe space while their parents attend program activities
- Execute work plans and distribution schedules, in coordination with program assistants and the ERD Program Manager
- Program and report their activities and those of the team
- Contribute to knowledge management
- Assist in the development of the strategic direction and operationalization of IRC programs
- Maintain Updated and informed of developments in its field of action, in terms of protection and education, affecting the population of interest
- Support with the completion of the reliable checklist and report any problems immediate supervision
- Assist in recording the necessary information, during and after the training examination, as well as focus group discussions
- Other tasks, as assigned by immediate supervision, to enable and develop IRC programs
Senior Experience Creator
Emtelco
01.2019 - 12.2020
- Execute customer service activities to different users, through the channels provided by the company, in order to attend and manage queries and / or requirements of these, thus contributing to the achievement of the corporate customer service objectives, generating empathy, closeness, kindness, respect and brand remembrance in users
- In addition to generating sales orders, portfolio deepening, providing solutions to the client, updating and improving the services and equipment already acquired by customers, using commercial strategies such as promotions, offers and discounts
- Personal achievements I attended and reactivated activities with customers generating empathy and brand remembrance
Education
Degree - Integral Education
Nacional Experimental University Simón Rodríguez
07.2007
Skills
- Conflict management
- Annual planning of school activities
- Follow-up of proposed activities
- Evaluation of achievements
- Action Plan
- Control
- Evaluation
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Certification
- IRC Personal Safety and Security, Humanitarian Leadership Academy, 10/01/21
- Basic Fundamentals of Cash Transfer Programs (CVA), Humanitarian Leadership Academy, 09/01/21
- Introduction to COVID-19: methods of detection, prevention, response and control, World Health Organization, 09/01/21
- Learn Excel 2019, LinkedIn, 08/01/20
- Improve your conflict competency, LinkedIn, 08/01/20
Personal Information
- Age: 37
- Nationality: Venezuelan
Languages
Spanish
Native or Bilingual
English
Limited Working
Interests
- Acting and Theater
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Drawing and Painting
- Music
Timeline
The Market Table (Salad Bar)
Fogo De Chao
08.2024 - Current
Banquet Server
Maggiano's Little Italy
11.2023 - Current
Auxiliary ERD
International Rescue Committee
09.2021 - 04.2022
Senior Experience Creator
Emtelco
01.2019 - 12.2020
Degree - Integral Education
Nacional Experimental University Simón Rodríguez
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