Desiree Benitez
Bend
Summary
Results-driven professional with a strong background in hospitality and cleaning services, notably at Days Inn Bend. Proven expertise in customer service and quality assurance, enhancing guest satisfaction through effective communication and meticulous attention to detail. Skilled in implementing health and safety compliance measures, ensuring a safe and welcoming environment for all clients.
Overview
1
1
year of professional experience
Work History
House Cleaner
Tidy Village
Bend, OR
10.2024 - 02.2025
- Operated cleaning equipment including vacuums and floor scrubbers for efficient home maintenance.
- Implemented environmentally friendly cleaning techniques to enhance client satisfaction and safety.
- Organized cleaning supplies and tools to streamline workflow and improve task efficiency.
- Maintained detailed records of completed tasks to ensure accountability and transparency with clients.
- Collaborated with team members to coordinate schedules, optimizing resource allocation for maximum productivity.
- Adapted quickly to diverse client needs, ensuring customized cleaning solutions for various home environments.
- Conducted quality checks post-cleaning to guarantee high standards of service delivery and client happiness.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
Front Desk Agent
Days Inn Bend
Bend, OR
10.2023 - 01.2025
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Assisted guests with inquiries and provided information about hotel services and local attractions.
- Handled reservations using property management system to optimize room occupancy rates.
- Collaborated with housekeeping to maintain cleanliness standards in all guest areas.
- Resolved guest complaints promptly, enhancing overall customer satisfaction levels.
- Processed financial transactions accurately, ensuring secure handling of cash and credit cards.
- Maintained organized front desk area, promoting a welcoming environment for guests.
- Trained new staff on front desk procedures and customer service best practices.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Skills
- Cleaning and sanitization
- Customer service
- Housekeeping
- Bathroom sanitation
- Health and safety compliance
- Quality assurance
- Payment collection
- Customer-oriented
- Hospitality background
- FLUENT IN Spanish
- Exceptional communicator
- Staff training
- Guest relations
- Inventory control
Timeline
House Cleaner
Tidy Village
10.2024 - 02.2025
Front Desk Agent
Days Inn Bend
10.2023 - 01.2025