Desiree Billingslea
Atlanta,GA
Summary
Focused Virtual Administrative leader offering 10 years of superior performance in administrative and leadership roles. Committed to delivering high-quality executive support and coordinating all internal and external operations. Well-versed in time management, coordinating schedules and building client based relationships. Motivated Business student seeking internship as a virtual administrative assistant to gain hands-on experience. Outgoing and friendly with strong drive to succeed. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Administrative Support Coordinator
Provider relations, COOK COUNTY hEALTH AND HOSPITAL
Chicago , IL
12.2022 - 04.2023
- By coordinating, logging, and distributing projects for review
- Outbound/Inbound phone calls, provided information, and connected clients to the appropriate personnel as needed.
- Gathered, entered, and updated data.
- Made copies, fax, and handled all incoming and outgoing correspondence. (Invoices, contracts, etc.)
- Developed successful filing system to increase ability to retain and recover documents, reports and records.
- Composed and edited complex and sensitive correspondence, reports and documents.
- Scheduled/coordinated meetings, appointments and travel arrangements for managers and crews.
- Assist in various clerical and administrative activities and provide education to all levels of executive offices
- Coordinate travel plans, including meeting scheduling and itinerary, and material preparation
- Develop as well as maintained strong working relationships with business partners
- Create Word documents/correspondence, Excel spreadsheets, PowerPoint presentations, etc.
REFERRAL/Administrative Support Coordinator
COOK COUNTY HEALTH AND HOSPITAL
Chicago, IL
04.2018 - 12.2022
- Manage high-capacity email inbox while distribute emails for proper coordination
- Scheduled/coordinated meetings, appointments and travel arrangements for managers and crews.
- Calculated and processed payroll, monthly billing and invoices for large corporate accounts.
- Serve as a liaison for the client and business.
- Strong written and verbal communication skills.
- Made copies, sent faxes and handled all incoming/outgoing correspondence.
- Composed and edited complex and sensitive correspondence, reports and documents.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Prepared agendas and took notes at meetings to archive proceedings.
- Generated status reports for senior management activities critical to meeting project and departmental goals.
- Developed successful filing system to increase ability to retain and recover documents, reports and records.
CUSTOMER SERVICE REP
COOK COUNTY hEALTH AND HOSPITAL
08.2015 - 04.2018
- Provide exceptional customer service to customers
- Maintain a high level of customer satisfaction through effective verbal and written communication skills
- Update customer accounts and resolved customer issues at a 98% satisfaction rate
- Oversee others work and train new personnel in daily operations and in proper office clerical procedures
- Receive and distribute telephone calls and respond to email inquiries regarding complaints and a variety of other inquiries
- Utilize analytical tools to identify trends and opportunities for process improvement within departments.
Education
Bachelor of Science - Business Management
Trinity Christian College
Skills
- Project Management
- Problem Solving
- MS PowerPoint
- MS Word
- Team management
- Relationship building
- Problem resolution
- Organization
- Conflict resolution
- Training & development
- Communication
- Data management
- Critical thinking
- Multitasking
- Active listening
Timeline
Administrative Support Coordinator
Provider relations, COOK COUNTY hEALTH AND HOSPITAL
12.2022 - 04.2023
REFERRAL/Administrative Support Coordinator
COOK COUNTY HEALTH AND HOSPITAL
04.2018 - 12.2022
CUSTOMER SERVICE REP
COOK COUNTY hEALTH AND HOSPITAL
08.2015 - 04.2018
Bachelor of Science - Business Management
Trinity Christian College
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