Desiree Bunton
Houston,TX
Summary
Results-driven Customer Service Professional with 8+ years of experience delivering high-quality support in fast-paced environments. Skilled in communication, problem-solving, conflict resolution, and order management. Proven ability to handle high call volumes, resolve customer concerns efficiently, and maintain strong customer satisfaction. Experienced with CRM systems, data entry, and multitasking while meeting performance metrics. Reliable, detail-oriented, and committed to providing excellent service and building positive customer relationships.
Overview
2027
2027
years of professional experience
Work History
Operations Coordinator
Medline Industry
- Respond to customer inquiries via phone, email, chat, or corporate channels in a timely and professional manner
- Resolve customer complaints related to orders, deliveries, billing, warranties, and product issues
- Escalate complex cases to appropriate departments and follow through to resolution
- Maintain accurate records of customer interactions in internal systems
- Coordinate with delivery, warehouse, and sales teams to address customer concerns
- Provide product information, order updates, and policy explanations
- Identify trends in customer issues and provide feedback to management
- Uphold company policies while balancing customer satisfaction
Order Control
Rooms To Go Distribution Center
Brookshire, TX
03.2020 - Current
- Respond to customer inquiries via phone, email, chat, or corporate channels in a timely and professional manner
- Resolve customer complaints related to orders, deliveries, billing, warranties, and product issues
- Escalate complex cases to appropriate departments and follow through to resolution
- Maintain accurate records of customer interactions in internal systems
- Coordinate with delivery, warehouse, and sales teams to address customer concerns
- Provide product information, order updates, and policy explanations
- Identify trends in customer issues and provide feedback to management
- Uphold company policies while balancing customer satisfaction
Education
Accounting
Southern New Hampshire University
Hooksett, NHGED -
Houston Community College
Houston, TX02.2014
Skills
Customer satisfaction (CSAT)
Complaint handling
De-escalation
Relationship building
Customer retention
Call handling / call center support
Multichannel support (phone, email, chat)
Technical / workplace skills
CRM software (like Salesforce CRM or Zendesk)
Data entry
Ticketing systems
Microsoft Office / Microsoft Excel
Timeline
Order Control
Rooms To Go Distribution Center
03.2020 - Current
Operations Coordinator
Medline Industry
Accounting
Southern New Hampshire University
GED -
Houston Community College