Desiree Bustos
Rosharon,TX
Summary
Experienced Registered Behavior Technician with 2 years of experience in ABA therapy . Excellent reputation for resolving problems. Diligent program support professional well-versed in observation of behavioral and physical needs of Autistic clients. Documenting data and special incidents while effectively managing client needs, assisting with treatment plan and supporting the Analyst. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Behavior TLC
Houston , PTXA
10.2021 - Current
- Maintained professional boundaries with parents and co workers while building strong support networks to support treatment goals.
- Collected session data to aid in treatment planning and assessment.
- Implemented behavioral intervention plans created by clinical supervisors and Analysts.
- Visited clients at home, school and other settings to leverage expertise and positively impact individuals' lives with skilled interventions.
- Motivated clients to reach treatment goals and supported each through difficult situations and transitions.
- Helped teach important social, play and basic life skills, and transitioning, implementing generalization and NET.
- Gathered information about clients using observation, FBA and BIP.
- Encouraged clients and family members to practice and use skills and strategies for confronting problems constructively.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Taught clients how to complete basic household chores and prepare food.
- Submitted daily data and session notes reports to management.
- Contributed to ongoing professional development through attendance at workshops, conferences, webinars related to behavioral healthcare practices.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes
- Managed crisis situations with professionalism, ensuring safety of all individuals involved while adhering to established protocols
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes
Manager's Assistant
Bellagreen
Houston , TX
11.2020 - 10.2021
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Responded to and directed incoming calls and other communication.
- Utilized Microsoft Word and Excel to create and edit correspondence, documents, and materials.
- Ran errands to support daily needs of management.
- Communicated with and interfaced with business owners and community as confidential liaison.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Reviewed sales and gross profit report to assess company efficiency.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Manager
Chick-fil-A
Pearland, TX
08.2016 - 11.2020
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Discovered and filled workforce skill gaps with proactive monitoring and evaluation approaches.
- Developed self-paced and self-directed training courses to diversify learning opportunities for employees at all levels.
- Implemented tools to evaluate training effectiveness and identify additional learning opportunities.
- Partnered with management to devise individualized development plans and staff group trainings to fill current and expected training needs.
- Led training classes and recorded instruction for later use.
- Created effective training course objectives, course content and all materials.
- Analyzed employees' skill levels and implemented new techniques to boost staff knowledge.
- Mentored team members to succeed and advance within department and company.
- Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Completed additional learning opportunities to advance knowledge and move into senior team member position.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Unloaded trucks, moved containers to staging area and determined correct storage locations.
- Looked for ways to go above and beyond job requirements.
- Inspected production equipment, troubleshot problems and completed minor repairs to maintain functionality.
- Worked hard to learn all required tasks quickly and maximize performance.
- Trained new employees in all available positions to support team efficiency.
- Upheld high standards of productivity and quality in all areas of operations.
Manager
Chick-fil-A
Bryan , TX
07.2013 - 05.2016
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Cross-trained in every store role to maximize operational knowledge.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Education
Bachelor of Science - Human Food And Nutritian
University of Houston
Houston, TX12.2021
Associate of Science -
Blinn College
Brenham, TX05.2016
Skills
- Crisis Intervention
- Computer skills
- Microsoft Office
- Central Reach
- Security Procedures Knowledge
- Documentation skills
- Data Collection
- Parent Collaboration
- Activity monitoring
- Performance Management
- Team Leadership
- Time Management
- Staff Training and Development
Certification
- RBT - Registered Behavior Technician
- CPR
Timeline
Registered Behavior Technician
Behavior TLC
10.2021 - Current
Manager's Assistant
Bellagreen
11.2020 - 10.2021
Manager
Chick-fil-A
08.2016 - 11.2020
Manager
Chick-fil-A
07.2013 - 05.2016
Bachelor of Science - Human Food And Nutritian
University of Houston
Associate of Science -
Blinn College
- RBT - Registered Behavior Technician
- CPR
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