Desiree Carrier
Houston,TX
Summary
Driven and skilled with a proven track record in customer service, enhancing patient experiences and streamlining care coordination. Excelled in office administration and stellar customer service, consistent in verbal communication and technical support, adept at transforming challenges into solutions.
Overview
5
5
years of professional experience
Work History
Ambassador
MD Anderson Cancer Hospital
09.2024 - Current
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
PATIENT REPRESENTATIVE I
UTMB
01.2024 - 08.2024
- Provided exceptional customer service to patients and their families in a courteous, efficient, and professional manner
- Compiled comprehensive documentation regarding policies, procedures, processes, services, products for use in responding to common inquiries and complaints efficiently
PATIENT SERVICES SPECIALIST
UTMB
05.2023 - 01.2024
- Creates a positive patient experience by consistently exceeding expectations in customer service and patient care
- Successfully managed multiple tasks simultaneously while maintaining accuracy and attention to detail
- Demonstrated flexibility in responding quickly to changing needs and priorities in a fast-paced environment
- Experienced in EPIC
- Collected patient co-pay and issued receipt to confirm payment.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
MOBILE EXPERT
T-Mobile
01.2022 - 05.2023
- Exceed sales targets, receiving customer feedback by attending to customer needs and resolving complex technical issues
- Provided technical support to customers for mobile device issues, troubleshooting hardware and software problems
- Provided advice and recommendations regarding the selection, purchase, setup, and operation of specific models and brands of cellular phones, tablets, laptops
INSIDE SALES REPRESENTATIVE
T-Mobile by Connectivity Source
09.2020 - 11.2021
- Built trust with clients by providing accurate information, timely follow-up and excellent customer service
- Managed incoming inquiries from customers regarding products, services, pricing and availability
Education
Bachelor of Arts (B.A.) - Cyber Security
Capella University
Minneapolis, MN04.2022
High School Diploma -
Clear Creek High School
01.2015
Skills
- Office Administration
- Customer Service
- Multitasking
- Attention to Detail
Timeline
Ambassador
MD Anderson Cancer Hospital
09.2024 - Current
PATIENT REPRESENTATIVE I
UTMB
01.2024 - 08.2024
PATIENT SERVICES SPECIALIST
UTMB
05.2023 - 01.2024
MOBILE EXPERT
T-Mobile
01.2022 - 05.2023
INSIDE SALES REPRESENTATIVE
T-Mobile by Connectivity Source
09.2020 - 11.2021
High School Diploma -
Clear Creek High School
Bachelor of Arts (B.A.) - Cyber Security
Capella University
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