Castaneda Desiree
Summary
Seeking an entry-level position to utilize my strong communication, empathy, and case management skills to provide effective support and advocacy services to individuals and families facing challenges within a community-focused organization.
Overview
6
6
years of professional experience
Work History
CASHIER
Superior Grocers
Bellflower, CA
11.2018 - 12.2018
- Greets customers and assists them with their needs
- Handled customers' concerns and answered questions about store policies and concerns to support positive customer experiences
- Performed a high-quality service, in coordination with the whole team.
Brand New Day HMD
Westminster, CA
01.2021 - 05.2021
- Helped with administrative support, including managing incoming calls, coordinating files and sorting mail
- Handled phone calls to address customer inquiries and concerns
- Reported back to instructor and management to receive day-to-day tasks and responsibilities
- Worked with elder customers to understand needs and provide them health service
- Problem solving
- Volunteer Experiences
Mental Health Intern
El Rancho Unified School District, Pico Rivera
09.2021 - 04.2022
- Helped intake and appropriate referrals
- Performed
- Supervised individual and group counseling
- Maintain
- Up-to-date mental health referrals documentation via our electronic recording system
- Consults with supervisors and staff as needed
- Maintaining the student’s attendance records and calling family regarding excessive absences of a student and finding a solution to improve it
- Update databases and submit summarized attendance reports to the administrators.
Team member | Drink Maker
leaves Café
Downey, CA
09.2022 - Current
- Welcoming customers and providing excellent customer service
- Working with team members to achieve daily, weekly, and monthly targets.
REACH - RECREATION, CHILDREN'S HOPES
Pico Rivera, CA
08.2023 - Current
- We provide homework/class work assistance, provide tutoring, and engage students through disguised learning in language arts, mathematics, STEM, and the arts
- We will engage students in physical activity as well as science/art activities
- We monitor students behavior and maintain open communication with the parents and provide individual support.
Education
Bachelors of Social Work -
CALIFORNIA STATE UNIVERSITY LONG BEACH
12.2023
High School diploma -
PARAMOUNT HIGH SCHOOL
06.2018
Skills
- Communication
- Active listening
- Time management
- Empathy
- Critical thinking
- Customer service
- Effective team leader
- Compassionate
- Positive reinforcement strategies
- First aid and CPR certified
- Parent communication
Languages
Spanish
Limited
volunteer work
- Provided food service consisting of bags of groceries, sack lunches, prepared meals, and food distribution to low-income individuals at Catholic Charities of LA, Long Beach, 10/2019
Timeline
REACH - RECREATION, CHILDREN'S HOPES
08.2023 - Current
Team member | Drink Maker
leaves Café
09.2022 - Current
Mental Health Intern
El Rancho Unified School District, Pico Rivera
09.2021 - 04.2022
Brand New Day HMD
01.2021 - 05.2021
CASHIER
Superior Grocers
11.2018 - 12.2018
Bachelors of Social Work -
CALIFORNIA STATE UNIVERSITY LONG BEACH
High School diploma -
PARAMOUNT HIGH SCHOOL
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