Desiree Clements
Providence,RI
Summary
Experienced TIPS-certified hospitality professional with a strong background in front of house operations, including roles as bartender, server, host, and manager. Proven ability to enhance guest experiences and drive team performance in fast-paced environments. Demonstrated expertise in managing staff and optimizing service efficiency to achieve high customer satisfaction. Committed to maintaining high standards of service and operational excellence.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Server/Bartender
Providence River Boat Company
Providence, Rhode Island
06.2026 - Current
- Provided guests with a selection of local wines to complement their river tour experience from local vineyards to guests on the river tours
- Established and dismantled mobile bar for seamless service during events
- Informed tour guests about Providence, answering questions and offering tailored suggestions
- Supported Captain in maintaining a safe environment throughout cruise operations
Manager/Bartender/Server
Rosalina
Providence, Rhode Island
04.2013 - 02.2026
- Lead Bartender duties include: creating a fun and welcoming bar experience for guests, maintaining service bar, stocking and re-stocking per shift needs, keeping bar area clean, providing suggestions on cocktails or wine per the guest’s tastes
- Managed bar inventory, created specialty cocktails, updated menus, scheduled staff, trained new employees, troubleshot POS issues, addressed guest and staff concerns during service.
- Assisted with service roles, including server, busser, and host
Bartender/House Assistant
Trinity Repertory Company
Providence, Rhode Island
12.2006 - 01.2020
- Set up and broke down bar for performances and special events, ensuring smooth operation and customer satisfaction through effective stocking and inventory management
- Assisted house managers with seating arrangements and answered patron questions, enhancing overall experience and ensuring efficient flow of service.
- Mixed cocktails and beverages to enhance customer experiences.
- Provided excellent customer service in a fast-paced environment.
Bartender
Tazza Caffe
Providence, Rhode Island
07.2013 - 12.2013
- Managed opening and closing of bar, delivered full brunch service, prepared cocktail program (infused liquors, prepped garnishes), supported cafe operations, performed occasional barista/server duties
- Mixed cocktails and beverages according to customer preferences and recipes.
- Provided excellent customer service in a fast-paced cafe environment.
- Maintained cleanliness and organization of the bar area throughout shifts.
Education
Some College (No Degree) - English
Rhode Island College
Providence, RISkills
- Cocktail mixing
- Inventory management
- Wine pairing
- POS troubleshooting
- Menu creation
- Customer relationship management
Certification
- TIPS Certified
- WSET Level 2 (Wine Education)
Accomplishments
- Nominee in the Options Awards
- Multiple time nominee in the Motif Awards for Music and Bartending
Timeline
Server/Bartender
Providence River Boat Company
06.2026 - Current
Bartender
Tazza Caffe
07.2013 - 12.2013
Manager/Bartender/Server
Rosalina
04.2013 - 02.2026
Bartender/House Assistant
Trinity Repertory Company
12.2006 - 01.2020
Some College (No Degree) - English
Rhode Island College