Desiree Cordoba
Manchester,NH
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Spindel General & Cosmetic Dentistry
08.2023 - 03.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Behavioral Health Technician
Avenues Recovery
02.2023 - 09.2023
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
Front Desk Administrator
Children & Family Dentistry
06.2022 - 08.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Improved office organization by implementing effective filing systems and document management practices.
Customer Service Representative
Complete Labor Staffing
04.2021 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant Customer Service Manager
Shaw's Supermarket
04.2021 - 06.2021
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
Dog Daycare Attendant
The Barking Dog
07.2020 - 01.2021
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Gave animals proper attention to promote secure environment in owner's absence.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
Shift Supervisor
Rite Aid
08.2017 - 01.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Education
Bachelor in Animal Health - Animal Behavior And Health
Unity Environmental University
New Gloucester, ME07-2027
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Verbal and written communication
- Scheduling appointments
Timeline
Front Desk Receptionist
Spindel General & Cosmetic Dentistry
08.2023 - 03.2025
Behavioral Health Technician
Avenues Recovery
02.2023 - 09.2023
Front Desk Administrator
Children & Family Dentistry
06.2022 - 08.2023
Customer Service Representative
Complete Labor Staffing
04.2021 - 01.2022
Assistant Customer Service Manager
Shaw's Supermarket
04.2021 - 06.2021
Dog Daycare Attendant
The Barking Dog
07.2020 - 01.2021
Shift Supervisor
Rite Aid
08.2017 - 01.2020
Bachelor in Animal Health - Animal Behavior And Health
Unity Environmental University
Similar Profiles
Kolby WeedonKolby Weedon
Dental Assistant at Dr Garcia General & Cosmetic DentistryDental Assistant at Dr Garcia General & Cosmetic Dentistry
Melina AmayaMelina Amaya
Dental Administrator Assistant at Birns & Birns General & Cosmetic DentistryDental Administrator Assistant at Birns & Birns General & Cosmetic Dentistry
Sandra AlvaradoSandra Alvarado
Treatment Coordinator at Richardson General & Cosmetic DentistryTreatment Coordinator at Richardson General & Cosmetic Dentistry
Tristan ForcierTristan Forcier
Lead Teacher at Boys and Girls Club of Central New HampshireLead Teacher at Boys and Girls Club of Central New Hampshire
Chan DowangChan Dowang
Field Canvasser at ForestField Canvasser at Forest