Desiree Cozzoni
St Louis,MO
Summary
My career objective is to obtain employment with a company that promotes quality products and provides me with opportunities to meet and exceed assigned sales goals. To enhance my customer service relations and skills as a customer service representative with potential for career growth. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Manager
Red Lobster
Saint Louis, MO
10.2023 - Current
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Monitored service performance metrics to identify areas of improvement.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
Bartender
The Hall Pass
Florissant
09.2022 - 07.2023
- Utilized problem solving skills to resolve customer complaints in a courteous manner
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Trained and mentored new team members in proper bar operations.
Inside Sales Representative
Vroom Automotive
Hazelwood, Misosuri
07.2022 - 12.2022
- Contributed to the development of training materials for new employees in the sales department
- Implemented best practices regarding lead generation activities such as cold calling, email campaigns
- Developed and implemented strategies to generate new leads for sales opportunities
- Drafted proposals in response to customer requests for quotes
- Analyzed competitor activity, pricing strategies, and other market factors impacting performance.
Bartender
Lloyd and Harry's
Saint Charles
12.2021 - 06.2022
- Identified potential issues related to intoxication levels among customers and took appropriate action when necessary
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences
- Completed POS transactions, returning currency, coin, and payment cards to patrons
- Utilized strong salesmanship skills to upsell drinks and appetizers.
Restaurant Bar Manager
Hendricks BBQ
Saint Charles
08.2019 - 12.2021
- Managed and coordinated multiple projects while ensuring timely completion
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
- Identified ways to improve efficiency in operations and implemented process changes
- Met deadlines while maintaining high-quality deliverables
- Participated in ongoing training to enhance own job skills and knowledge.
Education
High School Diploma -
Orchard Farm High School
Saint Charles, MO05.2015
Skills
- Persuasive Speaking Skills
- Adaptability
- Problem Solving
- Good Communication
- Maintaining A Positive, Empathetic, And Professional Attitude
- Detail Oriented
- Customer Engagement
Certification
- ServSafe Allergen Certification
- ServSafe Manager Certification
Timeline
Service Manager
Red Lobster
10.2023 - Current
Bartender
The Hall Pass
09.2022 - 07.2023
Inside Sales Representative
Vroom Automotive
07.2022 - 12.2022
Bartender
Lloyd and Harry's
12.2021 - 06.2022
Restaurant Bar Manager
Hendricks BBQ
08.2019 - 12.2021
High School Diploma -
Orchard Farm High School