Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Work Preference
Timeline
Generic

Desiree C. Ward

San Antonio

Summary

Skilled Collections Agent with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement.

Overview

9
9
years of professional experience

Work History

DSS II (Collections Counselor)

PenFed Credit Union
07.2024 - Current
  • Receive Payment by Credit Card or ACH
  • Assist customers with getting their accounts back on track
  • Produce 75+ outbound calls daily
  • Handle escalated calls
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
  • Counseled debtors on payment options and arranged installment agreements.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
  • Send out Pre-Repossession letters
  • Review auto loans for repossession

Collections Customer Accounts Manager

Aaron’s Inc.
09.2019 - 05.2024
  • Receive Payment by Cash, Check, or Credit Card
  • Make 200+ Calls on delinquent accounts
  • Assist customers with providing correct due days
  • Drive to customer's houses to get payment on delinquent accounts
  • Assist my employees on getting delinquent customers

Beauty Advisor

Ulta Beauty
06.2019 - 09.2019
  • Receive Payment by Cash, Check, or Credit Card
  • Assist customers by providing information and resolving their complaints
  • Maintain clean and orderly checkout area and completed other general cleaning duties
  • Greet Customers & Give them an outstanding Guest Experience
  • Reset Plan-O-Grams & Do Ad

Furniture Manager

Big Lots
06.2016 - 04.2019
  • Receive & Maintain a clean stockroom & sales floor
  • Assist customers by providing information
  • Mentoring Staff to become the best
  • Dedicated to maintaining loyalty to customers & staff

Education

Diploma -

Canyon High School
New Braunfels, TX
06.2016

Bachelors of Arts - Forensic Psychology

Southern New Hampshire University
06.2025

Skills

  • Consistent reliability

  • Effective time management

  • Exhibits professional courtesy

  • Effective leadership

  • Professional

  • Strategic Planning

  • Motivating Staff

  • Sales & Marketing

  • Innovative thinking

  • Analytical problem solving

Languages

English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balance401k match4-day work weekTeam Building / Company RetreatsPaid sick leaveFlexible work hoursPaid time offWork from home optionHealthcare benefitsCareer advancement

Timeline

DSS II (Collections Counselor)

PenFed Credit Union
07.2024 - Current

Collections Customer Accounts Manager

Aaron’s Inc.
09.2019 - 05.2024

Beauty Advisor

Ulta Beauty
06.2019 - 09.2019

Furniture Manager

Big Lots
06.2016 - 04.2019

Bachelors of Arts - Forensic Psychology

Southern New Hampshire University

Diploma -

Canyon High School

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