Desiree Davis
Charlotte,North Carolina
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Financial Clearance Specialist
Ensemble
Remote
02.2024 - Current
- Reviewed and processed security clearance applications to ensure they meet all requirements.
- Conducted interviews with applicants to verify information provided on their security clearance forms.
- Analyzed personal data for discrepancies or inconsistencies in order to identify potential security risks.
Team Leader Manager
Navient Solutions
Remote
01.2023 - 08.2023
- Analyzed data trends to identify opportunities for improvement.
- Provided guidance, coaching, and feedback to team members.
- Assigned and monitored daily tasks for team members.
Customer Service Representative
Electrolux
Remote
06.2022 - 10.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Data Entry Clerk
Touch up homes
Remote
05.2020 - 10.2022
- Organized files according to established procedures for easy retrieval later on.
- Reviewed existing information for accuracy and made necessary corrections.
- Performed data entry from paper documents, emails, and other sources into computer systems.
Team Leader Manager/COVID-19 Screener
Extraordinary headhunters
Lexington
11.2021 - 05.2022
- Assigned and monitored daily tasks for team members.
- Implemented new processes and procedures as needed.
- Maintained records of employee performance reviews.
Live Chat Agent
Apple
Remote
01.2019 - 08.2019
- Answered customer inquiries via live chat in a timely and professional manner.
- Provided helpful information to customers about products or services.
- Resolved customer complaints quickly, accurately, and professionally.
Education
High School Diploma -
White Knoll High School
Lexington, SC06-2018
Skills
- Document Verification
- Legal Research
- Data Entry
- Sage 50
- Customer Relations
- Financial research
- Microsoft Office
- Problem-Solving
Data entry, banking, Excel, powerpoint training
- I am currently enrolled taking classes on data entry, banking, Excel, and powerpoint training. Once completed i will have certificates for those classes and have even more knowledge of each of these.
Timeline
Financial Clearance Specialist
Ensemble
02.2024 - Current
Team Leader Manager
Navient Solutions
01.2023 - 08.2023
Customer Service Representative
Electrolux
06.2022 - 10.2022
Team Leader Manager/COVID-19 Screener
Extraordinary headhunters
11.2021 - 05.2022
Data Entry Clerk
Touch up homes
05.2020 - 10.2022
Live Chat Agent
Apple
01.2019 - 08.2019
High School Diploma -
White Knoll High School