Desiree' Dean
Summary
Highly skilled desktop support technician with a track record of successfully analyzing, diagnosing, and resolving computer user support issues. Adept at providing comprehensive technical support to users and proficient in resolving complex technical problems. Demonstrated ability to effectively troubleshoot and resolve issues, ensuring minimal downtime and maximum productivity for end-users.
Overview
19
19
years of professional experience
1
1
Certification
Work History
IT Desktop Support
Florida Eye Specialists & Cataract Institute
01.2017 - Current
- 7 years desktop experience providing software and hardware support for workstations and ophthalmic testing equipment
- Oversee the planning, implementation, and maintenance of the organization's information technology systems and infrastructure
- Manage relationships with IT vendors, service providers, and contractors to ensure quality of service and value for money
- Prepare and install PCs, printers, and scanners across 12 healthcare facilities, as well as, for remote employees
- Oversee the IT helpdesk operations to provide timely and effective technical support to users by utilizing ticketing system
- Communicate effectively and patiently with non-technical users
- Ensure IT standards are met for HIPAA and PCI Compliance.
Front Desk Reception/Demographics
Florida Eye Specialists & Cataract Institute
01.2010 - 01.2017
- Check in patients and collect medical and insurance information
- Enter and accurately maintain patient data in multiple EMR systems.
Massage Therapist
Bloomingdale Chiropractic
01.2006 - 01.2009
- Provided various therapies including massage.
Skills
- Python 3 (Intermediate)
- HTML 5, CSS (Beginner)
- Pandas, Tkinter, Turtle
- Excel in asking probing questions, researching, and solving problems
- Thrive independently and in team environment
- Take ownership and initiative of projects/assignments
Certification
- CompTIA A plus
- CompTIA Security plus (exp.2015)
- ITIL V3
Timeline
IT Desktop Support
Florida Eye Specialists & Cataract Institute
01.2017 - Current
Front Desk Reception/Demographics
Florida Eye Specialists & Cataract Institute
01.2010 - 01.2017
Massage Therapist
Bloomingdale Chiropractic
01.2006 - 01.2009
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