Desiree DeMaria
Cedar Rapids,IA
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
Work History
Information Technology Help Desk L2
CRST
10.2023 - 06.2024
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Streamlined user account management by automating the onboarding and offboarding processes.
CSC 12 Hour Critical Support Analyst
Aegon
04.2019 - 12.2022
- Improved customer satisfaction by promptly addressing and resolving support issues.
- Trained new support analysts, contributing to the overall growth and success of the team.
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Successfully managed high-pressure situations involving multiple parties, demonstrating excellent conflict resolution and negotiation skills.
Consultant I – Productivity Team
GoDaddy
08.2016 - 07.2018
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Managed client relationships through regular check-ins and updates on project progress.
Education
GED -
Pikes Peak Community College
Colorado Springs10-2001
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- JIRA Systems
- Active Directory Management
- Identity and Access Management
- Citrix Workspace
- Critical Thinking
- Organization and Time Management
- ServiceNow Experience
- ITIL processes understanding
Timeline
Information Technology Help Desk L2
CRST
10.2023 - 06.2024
CSC 12 Hour Critical Support Analyst
Aegon
04.2019 - 12.2022
Consultant I – Productivity Team
GoDaddy
08.2016 - 07.2018
GED -
Pikes Peak Community College
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