Summary
Overview
Work History
Education
Skills
Timeline
Generic

Desiree DeMaria

Cedar Rapids,IA

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

8
8
years of professional experience

Work History

Information Technology Help Desk L2

CRST
Cedar Rapids
10.2023 - 06.2024
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Streamlined user account management by automating the onboarding and offboarding processes.

CSC 12 Hour Critical Support Analyst

Aegon
Cedar Rapids, IA
04.2019 - 12.2022
  • Improved customer satisfaction by promptly addressing and resolving support issues.
  • Trained new support analysts, contributing to the overall growth and success of the team.
  • Monitored helpdesk and responded to incoming tickets to address support needs.
  • Successfully managed high-pressure situations involving multiple parties, demonstrating excellent conflict resolution and negotiation skills.

Consultant I – Productivity Team

GoDaddy
Cedar Rapids, IA
08.2016 - 07.2018
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Managed client relationships through regular check-ins and updates on project progress.

Education

GED -

Pikes Peak Community College
Colorado Springs
10-2001

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • JIRA Systems
  • Active Directory Management
  • Identity and Access Management
  • Citrix Workspace
  • Critical Thinking
  • Organization and Time Management
  • ServiceNow Experience
  • ITIL processes understanding

Timeline

Information Technology Help Desk L2

CRST
10.2023 - 06.2024

CSC 12 Hour Critical Support Analyst

Aegon
04.2019 - 12.2022

Consultant I – Productivity Team

GoDaddy
08.2016 - 07.2018

GED -

Pikes Peak Community College

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Desiree DeMaria