Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Desiree Diaz

Huntersville,NC

Summary

Results-driven Program Management and Operations professional with solid experience in order management, billing, and financial tracking. Coordinates cross-functional teams across logistics, sales, engineering, and finance to ensure timely delivery and process accuracy. Skilled in SAP, Salesforce, and EDI systems, focused on effective issue resolution throughout the order-to-delivery lifecycle.

Overview

19
19
years of professional experience

Work History

Order Handling & Purchasing Specialist

Nederman
Charlotte, NC
09.2025 - Current
  • Manage the full order lifecycle from quotation through invoicing, maintaining accuracy and compliance with internal standards.
  • Monitored order confirmations, shipping schedules, and material availability to facilitate on-time delivery.
  • Coordinated order status, delivery timelines, and cross-department communication to ensure alignment.
  • Collaborated with logistics teams to plan shipments and resolve delivery constraints.
  • Assisted in purchasing activities, coordinating with vendors and following up on material status.
  • Distribute and track sales leads across Field Sales, Aftermarket Sales, and Technical Support.
  • Process warranty and RMA requests by coordinating documentation, approvals, and resolution steps.

Account Management and Inside Sales Representative

Huber+Suhner
Pfaffikon, Switzerland
10.2021 - 11.2024
  • Maintained customer accounts in Salesforce and SAP, enhancing data accuracy and streamlining workflow.
  • Prepared customer quotations by analyzing product cost, delivery timelines, and technical specifications to ensure accuracy.
  • Managed eCommerce web-based orders, improving order accuracy and processing efficiency.
  • Maintained sales and territory data while coordinating follow-up on open quotes, samples and customer requests.
  • Collaborated with engineering teams to align product applications with customer requirements and project needs.
  • Collaborated with logistics teams and global manufacturing plants to expedite shipments and resolve delivery constraints.
  • Issued credits related to short payments, minimizing billing discrepancies and enhancing account accuracy.

Customer Service Specialist

Covia
Huntersville, NC
03.2019 - 10.2021
  • Onboarding and account setup, ensuring accurate customer data and smooth integration into internal systems.
  • Coordinated delivery schedules with drivers, scale operators, and third-party carriers to ensure timely shipments.
  • Oversaw bills of lading (BOLs), shipment documentation, and transportation requirements to support accurate and timely deliveries.
  • Collaborated with internal teams to resolve delivery issues and address product inquiries and logistics constraints.
  • Processed credits and adjustments in alignment with company policies and operational standards.
  • Generated service and logistics reports to identify trends and recommend process improvements.
  • Supported compliance and safety procedures across transportation and delivery operations.

Customer Service Specialist

Momentive Performance Materials
Huntersville, NC
10.2017 - 03.2019
  • Entered and maintained customer orders in SAP, ensuring accurate pricing, quantities, and delivery requirements.
  • Tracked order progress, providing timely updates and resolving issues to ensure seamless communication across internal teams.
  • Coordinated with logistics to arrange shipments and troubleshoot transportation issues, enhancing on-time delivery performance.
  • Processed returns, credits, and adjustments in accordance with company policies and documentation standards.
  • Supported sales teams by preparing order reports and monitoring open items to maintain accurate account information.
  • Worked closely with production planning to verify material availability and align manufacturing schedules with customer timelines.
  • Reviewed inventory levels, backorders, and replenishment needs to support smooth order fulfillment.

Accounting Specialist

NHE Property Management
Columbia, SC
08.2017 - 09.2017
  • Prepared monthly financial reports for 16 properties.
  • Monitored income and expenses, ensuring compliance with company policies and accurate financial reporting.
  • Reconciled accounts and performed bank reconciliations.
  • Ensured invoicing accuracy by collaborating with credit and plant teams to resolve discrepancies.

Administrative Coordinator

Classic Business Solutions
Columbia, SC
05.2016 - 08.2016
  • Oversaw billing and contract invoicing accuracy, maintaining compliance with company policies and enhancing financial integrity.
  • Conducted collections follow-ups and negotiated payment terms, improving cash flow and customer relationships.
  • Managed purchasing and sales order processing from entry to fulfillment, ensuring timely delivery and customer satisfaction.
  • Processed customer payments and reconciled records within accounting systems.

Program Manager

The Jewish Board of Family and Children Services
Bronx, NY
09.2007 - 04.2016
  • Supervised daily office operations, coordinating scheduling and workflow to support program staff effectively.
  • Managed billing processes and monitored client financial accounts, ensuring timely processing of Social Security payments and resident rents.
  • Processed monthly rent payments and completed corrections or updates to client financial records.
  • Maintained and updated client and provider databases, ensuring accurate personal, financial, and enrollment information.
  • Prepared required documentation and reports for audits, compliance reviews, and internal reporting.
  • Assisted with month end reconciliations for petty cash, purchase cards, and credit cards.
  • Verified, allocated, and posted accounts payable and accounts receivable using the chart of accounts.
  • Oversaw payroll for 175+ employees, acting as HR liaison to address employee concerns and streamline communication.

Education

Real Estate -

Travis Talks
North Carolina

Business Certificate Program -

Katherine Gibbs
New York, NY

Skills

  • Order management
  • Inventory management
  • Billing processes
  • ERP and CRM systems
  • Vendor coordination
  • Warranty coordination
  • Operations management
  • Inside sales support
  • Data accuracy and compliance
  • Stakeholder communication
  • Problem solving
  • Account management
  • Customer service
  • Data analysis
  • Financial reporting
  • Team collaboration
  • Data management
  • Customer relationship management

Websites

Timeline

Order Handling & Purchasing Specialist

Nederman
09.2025 - Current

Account Management and Inside Sales Representative

Huber+Suhner
10.2021 - 11.2024

Customer Service Specialist

Covia
03.2019 - 10.2021

Customer Service Specialist

Momentive Performance Materials
10.2017 - 03.2019

Accounting Specialist

NHE Property Management
08.2017 - 09.2017

Administrative Coordinator

Classic Business Solutions
05.2016 - 08.2016

Program Manager

The Jewish Board of Family and Children Services
09.2007 - 04.2016

Real Estate -

Travis Talks

Business Certificate Program -

Katherine Gibbs

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    <ul> <li>Currently working with Himalaya Wellness Company as a commercial officer NMT.</li> <li>Handling the order processing of modern trade, CNC business in South.</li> <li>Coordinate with ASM, KAM, and ZLC for proper rate, GST, and scheme updating of material in the system, and update the new EAN/SKU in the buyer master.</li> <li>Coordinating with buyers for various amendments in the PO through mail, portal, and telephone.</li> <li>Maintaining and updating the various master files for smooth and error-free work.</li> <li>Guide and train the subordinates for proper workflow.</li> <li>Update various chain masters, and provide them to the customer for updates in their system to avoid mismatches in POs.</li> <li>Coordinated with vendors to ensure timely delivery of products.</li> <li>Supported sales teams with product information and training resources.</li> <li>Coordinated activities across different departments to meet deadlines efficiently.</li> <li>Generate and analyze reports as per the KAM's requirements.</li> <li>Analyzing the Fill Report to minimize the mistakes and plan for the same.</li> <li>Analyze the SRN report to understand issues, and take corrective actions to minimize the sales loss. Also, provide the remarks to senior management for further SRN approvals.</li> <li>Coordinating with depots for physical stock status, smooth flow of order processing as per the dispatch schedules, and resolving the queries regarding the same.</li> <li>Resolving the queries of the sales team related to the order processing.</li> <li><br></li> <li>Resolved any disputes between customers and suppliers in an efficient manner.</li> <li>Analyzed data to identify areas where cost savings could be made within the supply chain process.</li> <li>Maintained positive working relationship with fellow staff and management.</li> <li>Identified needs of customers promptly and efficiently.</li> </ul> at HIMALAYA WELLNESS COMPANY<ul> <li>Currently working with Himalaya Wellness Company as a commercial officer NMT.</li> <li>Handling the order processing of modern trade, CNC business in South.</li> <li>Coordinate with ASM, KAM, and ZLC for proper rate, GST, and scheme updating of material in the system, and update the new EAN/SKU in the buyer master.</li> <li>Coordinating with buyers for various amendments in the PO through mail, portal, and telephone.</li> <li>Maintaining and updating the various master files for smooth and error-free work.</li> <li>Guide and train the subordinates for proper workflow.</li> <li>Update various chain masters, and provide them to the customer for updates in their system to avoid mismatches in POs.</li> <li>Coordinated with vendors to ensure timely delivery of products.</li> <li>Supported sales teams with product information and training resources.</li> <li>Coordinated activities across different departments to meet deadlines efficiently.</li> <li>Generate and analyze reports as per the KAM's requirements.</li> <li>Analyzing the Fill Report to minimize the mistakes and plan for the same.</li> <li>Analyze the SRN report to understand issues, and take corrective actions to minimize the sales loss. Also, provide the remarks to senior management for further SRN approvals.</li> <li>Coordinating with depots for physical stock status, smooth flow of order processing as per the dispatch schedules, and resolving the queries regarding the same.</li> <li>Resolving the queries of the sales team related to the order processing.</li> <li><br></li> <li>Resolved any disputes between customers and suppliers in an efficient manner.</li> <li>Analyzed data to identify areas where cost savings could be made within the supply chain process.</li> <li>Maintained positive working relationship with fellow staff and management.</li> <li>Identified needs of customers promptly and efficiently.</li> </ul> at HIMALAYA WELLNESS COMPANY

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Desiree Diaz