Desiree Dove
King George,VA
Summary
Proven track record in enhancing customer satisfaction and sales at Berkshire Hathaway HomeServices PenFed Realty, leveraging exceptional customer service and negotiation tactics. Skilled in building rapport and teamwork, consistently exceeding targets through innovative problem-solving and effective time management. Demonstrates honesty and dependability in all professional endeavors.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Sales Agent
Berkshire Hathaway HomeServices PenFed Realty
08.2014 - Current
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Negotiated prices, terms of sales and service agreements.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Maintained current knowledge of evolving changes in marketplace.
- Attended monthly sales meetings and quarterly sales trainings.
Property Management /Sales Agent
Realty Solutions The Burleson Group
01.2008 - 08.2014
- Developed strong relationships with clients through excellent customer service and regular followups.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
New Home Sales Consultant
Tjw Custom Homes
06.2005 - 03.2007
- Worked closely with internal team members such as mortgage officers, title agents, construction project managers for seamless transaction coordination.
- Conducted regular follow-ups with prospective buyers, maintaining interest levels and fostering long-term relationships.
- Managed client expectations throughout the home buying process, ensuring smooth transactions and positive experiences.
- Developed strong relationships with potential buyers through excellent communication and customer service skills.
Office Administrative Assistant/New Home Sales Consultant
Old Town Builders
06.1998 - 08.2004
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
Education
Business Administration And Management
Skills
Teamwork and Collaboration
- Time Management
- Sales closing
- Excellent people skills
- Problem-Solving
- Outgoing Personality
- Exceptional customer service
- Building rapport
- Negotiation Tactics
- Contract Preparation
- Honest and Dependable
- Records Management
Certification
- Licensed Realtor - 2008-present
- Certificate Office Administration I & II
- Certified International Relocation, CORT Relocation
Timeline
Sales Agent - Berkshire Hathaway HomeServices PenFed Realty
08.2014 - Current
Property Management /Sales Agent - Realty Solutions The Burleson Group
01.2008 - 08.2014
New Home Sales Consultant - Tjw Custom Homes
06.2005 - 03.2007
Office Administrative Assistant/New Home Sales Consultant - Old Town Builders
06.1998 - 08.2004
- Licensed Realtor - 2008-present
- Certificate Office Administration I & II
- Certified International Relocation, CORT Relocation
Germanna Community College - , Business Administration And Management
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