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Reliable and resourceful bilingual IT professional with 2+ years of experience in technical support, help desk, and client service roles. Adept at diagnosing hardware/software issues, managing POS systems, and delivering empathetic, solutions-oriented support. Proven ability to work in high-pressure environments, document processes, and communicate technical concepts clearly to end users. Currently pursuing a BSc in Computer Science with a strong foundation in system troubleshooting and customer satisfaction.

Dynamic Technical Support Advisor with a proven track record at VXI Global Solutions, excelling in remote troubleshooting and customer service. Expert in diagnosing hardware issues and managing escalations, I enhance client satisfaction through effective communication and technical training leadership. Committed to continuous improvement and adapting to new technologies for optimal service delivery.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

I am a motivated and career-driven individual with a passion for technology. I am currently completing my bachelor's at Kennesaw State University. I aim to be part of an organization that will allow me to learn, grow, and further my experience in the information technology field. I can bring value to any organization once given the opportunity.
IT professional with hands-on experience in managing and maintaining network systems, ensuring seamless operations and security. Known for collaborative teamwork and achieving consistent results, adaptable to evolving technical demands. Skilled in server management, network troubleshooting, and cybersecurity protocols, valued for reliability and proactive problem-solving.

Punctual, team player, great multitasking skills. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Desiree Dowtin

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Technical Support Advisor

Healthcare Customer Service Representative

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High School Diploma -

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Technical Support Advisor

Healthcare Customer Service Representative

High School Diploma -

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