Desiree Emery
Saginaw,TX
Summary
Evaluated industry standards to improve operational efficiency and accuracy in medical office billing and coding workflows.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Milton’s Pizza and Pasta
08.2015 - 06.2025
- Achieved effective financial management to support operational goals. Enhanced customer satisfaction by resolving complaints and inquiries. Maintained a pristine environment for patrons and staff, contributing to a positive experience. Streamlined preparation and staging of menu items for optimal service. Facilitated timely food and beverage delivery to customers. Optimized phone line management for improved communication.
Medical Billing and Coding
Vance-Granville Community College
01.2019 - 01.2022
- Work collaboratively with management to create and analyze tracking reports to evaluate trends
- Manage claims and clam denials to ensure maximum reimbursement for services provided
- Provide mentoring and training to junior team members
- Partner with insurance companies to ensure that claims are processed and paid in a timely fashion
Education
Associate of Science - Medical Office Administration (Billing and coding)
Vance-Granville Community College
01.2021
GED Certification - undefined
Tacoma Community College
01.2010
Graduate - undefined
Enumclaw High School
01.2006
Skills
- Achieved operational efficiency through strategic utilization of Microsoft Office 365 Enhanced patient financial clarity by accurately interpreting explanation of benefits (EOB) and assessing patient liability, including secondary and tertiary assignments Streamlined accounts receivable processes, resulting in improved cash flow Elevated communication standards by applying extensive medical terminology Strengthened customer relations through outstanding verbal and written communication Improved billing accuracy in both hospital and professional settings Delivered high-quality outcomes through rigorous attention to detail
Certification
IC3 2019
Timeline
Medical Billing and Coding
Vance-Granville Community College
01.2019 - 01.2022
Customer Service Representative
Milton’s Pizza and Pasta
08.2015 - 06.2025
Associate of Science - Medical Office Administration (Billing and coding)
Vance-Granville Community College
GED Certification - undefined
Tacoma Community College
Graduate - undefined
Enumclaw High School