Desiree England

Residential Treatment House Manager

LITE-Living In Transition Effectively

03.2023 - Current

Communicated effectively with residents, staff and volunteers by listening, being respectful and promoting positive demeanor.
Developed strong relationships with residents built on trust and understanding.
Implemented efficient scheduling practices that maximized staff and resident productivity.
Established clear expectations for each resident, providing guidance and support as needed.
Received applications, and conducted interviews with each applicant. Assisted each applicant in finding housing or resources when we did not have an open bed.
Intake with each resident that includes going over LITEhouse guidelines, rules, policy, levels and phases.
Assisted residents that can not drive in getting to appointments, work, and meetings seven days a week.
Weekly case management with detailed records of residents'' progress, drug screens, schedules and budgets.
Present for family visits to ensure others entering the home conducted themselves according to our rules of conduct.
Attend court and probation with residents and advocate for them when needed. Communicate with probation when requested on progress of resident.
Managed crisis situations effectively, deescalating conflicts and maintaining a calm atmosphere within the home.
Collaborate with director, peer coaches, and sponsors for each resident to ensure everyone is getting the care and attention they need to successfully complete the program.
Oversee home inventory of supplies and groceries and replace when needed.
Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.