Desiree Eppler
Lincoln City,OR
Overview
21
21
years of professional experience
Work History
House Cleaner
Clean by Jessica
Lincoln City, OR
06.2023 - Current
- Fulfilled cleaning and resetting vacation rental properties to specifications while adhering to established timeframe.
- Collaborating effectively with others or working independently as required.
- Documenting any property damage and communicating needs for household supplies as necessary.
- Used chemicals and tools by following safety protocols and procedures to avoid burns and injuries.
Medical Laboratory Technician
Cox Health
Branson, MO
08.2016 - 10.2019
- Performing comprehensive analysis of blood and body fluid specimens to support patient treatment monitoring and overall health management.
- Offering guidance and supervision to support staff, collaborating effectively with colleagues or working independently as required.
- Maintaining and operating laboratory testing instruments, ensuring proper calibration and adherence to quality control protocols.
- Following established procedures to uphold high standards of patient care and maintain laboratory certification.
- Providing healthcare providers with accurate and timely test results and relevant information to facilitate clinical decision-making.
Technical Support Representative
Stream International
Beaverton, OR
01.2010 - 01.2011
- Provided remote assistance to customers experiencing personal account issues, guiding them through step-by-step resolutions with patience and professionalism.
- Resolved complex technical issues through effective troubleshooting techniques, enhancing the user experience.
- Used ticketing systems to manage and process support actions and requests.
Customer Support Specialist
Stream International
Beaverton, OR
10.2008 - 06.2009
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures while implementing effective troubleshooting techniques for faster resolution and improved customer satisfaction.
Shift Leader
Burgerville
Aloha, Oregon
03.2006 - 09.2008
- Trained and mentored team members on operational procedures and customer engagement techniques.
- Monitored food safety compliance, maintaining high standards of cleanliness and hygiene in food preparation areas.
- Resolved customer complaints swiftly, reinforcing positive relationships while promoting Burgerville's Serve with Love mission.
- Conducted inventory management, ensuring stock availability and minimizing waste through strategic ordering practices.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
Team Member
KFC A&W
Beaverton, OR
03.2005 - 03.2006
- Collaborated with team members to ensure efficient food preparation and service delivery.
- Maintained cleanliness and hygiene standards in dining areas and kitchen environments.
- Provided exceptional customer service, resolving complaints promptly to ensure satisfaction.
- Handled cash transactions accurately while managing point-of-sale systems efficiently.
Education
Associate of Science -
Ozarks Technical Community College
Springfield, MO05-2016
Timeline
House Cleaner
Clean by Jessica
06.2023 - Current
Medical Laboratory Technician
Cox Health
08.2016 - 10.2019
Technical Support Representative
Stream International
01.2010 - 01.2011
Customer Support Specialist
Stream International
10.2008 - 06.2009
Shift Leader
Burgerville
03.2006 - 09.2008
Team Member
KFC A&W
03.2005 - 03.2006
Associate of Science -
Ozarks Technical Community College