Desiree Evans
La Porte,TX
Overview
14
14
years of professional experience
Work History
Store Manager
Dollar General
LaPorte, TX
09.2011 - Current
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Trained and mentored associates to teach daily tasks and procedures.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Corrected operational issues with process improvements.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Built customer relationships and provided superior customer service to boost sales.
- Maintained stockroom condition to preserve product quality.
- Coordinated social media and brand marketing to boost store's image and increase sales.
- Developed and enforced operational improvements to reduce total losses.
Timeline
Store Manager
Dollar General
09.2011 - Current