DESIREE FARRELL
New York
Summary
Offering strong interpersonal skills and commitment to creating positive atmosphere, eager to learn and grow within dynamic environment. Brings foundational understanding of customer service and ability to quickly master new skills. Ready to use and develop excellent communication and organization skills in a patient interaction role.
Overview
2
2
years of professional experience
Work History
Barista Shift Lead
BLANK STREET
New York, NY
08.2025 - Current
- Supervised daily operations to ensure efficient service and quality standards.
- Managed inventory levels, placing orders to maintain stock for peak hours.
- Resolved customer complaints promptly to enhance overall satisfaction.
- Collaborated with team members to streamline workflow during busy shifts.
- Implemented cleanliness and safety procedures in accordance with company policies.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
DIGITAL AMBASSDOR
Bank of America
New York, NY
05.2025 - 08.2025
- Educated clients on digital banking tools, increasing usage and enhancing user experience.
- Supported branch operations by maintaining accurate records and managing documentation processes.
- Collaborated with team members to streamline customer service processes for improved efficiency.
- Responded promptly to customer inquiries, resolving issues and fostering positive relationships.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
Camp Counselor
REAL KIDS
New York, NY
06.2024 - 08.2024
- Supervised daily activities, ensuring safety and engagement for all campers.
- Facilitated group games and team-building exercises to promote cooperation among participants.
- Assisted in planning and coordinating camp schedules, enhancing overall program efficiency.
- Monitored camper behavior, providing support and conflict resolution to maintain a positive environment.
- Collaborated with staff to implement new activities, enriching the camp experience for participants.
Education
Bachelor of Science - Nursing
Brauch College
New York, NY05.2028
Skills
- Cash handling proficiency
- Cleanliness standards
- Customer engagement
- Team management
- Relationship building
- Team leadership
- Time management
- Creative mindset
Timeline
Barista Shift Lead
BLANK STREET
08.2025 - Current
DIGITAL AMBASSDOR
Bank of America
05.2025 - 08.2025
Camp Counselor
REAL KIDS
06.2024 - 08.2024
Bachelor of Science - Nursing
Brauch College