Desireé Felder

Prioritizes daily support services, identifies and executes force movement to meet the need of the business and client commitments, in a timely manner. Coordinates with field partners, forecasting and make scheduling recommendation when necessary.  Identify and solve problems by independently applying judgement to established analysis and standard approaches.

Installed and repaired IPDSL, VOIP and POTS services.  Made sales recommendations all while working independently with little supervision.

Coordinated installation, removal or change of telephone services via service order. Investigated and resolved customer complaints. Composed correspondence for client confirmation. Worked as the office Head Service Representative also to include administrative duties.

Collection of residential accounts. Handled claims consistent with corporate policies, procedures, best practices and regulations.