Desiree Fiesta
Pepeekeo,HI
Summary
At Hilo Benioff Medical Center, I excelled as a Health Unit Coordinator II, enhancing unit efficiency through expert records management and fostering a culture of professionalism. My proactive approach to process improvements and HIPAA compliance significantly contributed to the unit's operational excellence, demonstrating my critical thinking and commitment to healthcare ethics.
Overview
7
7
years of professional experience
Work History
Health Unit Coordinator II
Hilo Benioff Medical Center
12.2017 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Responded to patient call lights to expedite appropriate follow-through.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
- Assisted in the development and implementation of policies and procedures to enhance overall health unit operations.
- Supported patient discharge process, ensuring timely and organized transition from hospital to home care or rehabilitation facilities.
- Maintained confidentiality and protected patient rights by strictly adhering to privacy laws and healthcare ethics in all communications and records.
- Fostered culture of safety and cleanliness by overseeing regular maintenance and sanitation of unit, contributing to infection control.
- Reduced administrative burden on nurses and doctors by taking on additional clerical tasks, allowing more focus on patient care.
- Communicated with patients, ensuring that medical information was kept private.
Education
None -
Hilo High School
Hilo, HISkills
- Records management
- Critical thinking
- Professionalism and ethics
- Patient registration
- Supply restocking
- Department collaboration
- Process improvements
- Patient scheduling expertise
- HIPAA compliance
- Unit reception
- Chart assembly
- Healthcare software
- Paperwork processing
- Process improvement strategies
Timeline
Health Unit Coordinator II
Hilo Benioff Medical Center
12.2017 - Current
None -
Hilo High School
Similar Profiles
Summer OwensSummer Owens
Certified Clinical Medical Assistant at Hilo Benioff Medical CenterCertified Clinical Medical Assistant at Hilo Benioff Medical Center
Kayley OliveiraKayley Oliveira
Registered Nurse at Hilo Benioff Medical Center Transitional Care UnitRegistered Nurse at Hilo Benioff Medical Center Transitional Care Unit
Michele IshiiMichele Ishii
Human Resources Specialist IV at Hilo Benioff Medical CenterHuman Resources Specialist IV at Hilo Benioff Medical Center