Desiree Fiesta
Pepeekeo,HI
Summary
At Hilo Benioff Medical Center, I excelled as a Health Unit Coordinator II, enhancing unit efficiency through expert records management and fostering a culture of professionalism. My proactive approach to process improvements and HIPAA compliance significantly contributed to the unit's operational excellence, demonstrating my critical thinking and commitment to healthcare ethics.
Overview
7
7
years of professional experience
Work History
Health Unit Coordinator II
Hilo Benioff Medical Center
12.2017 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Responded to patient call lights to expedite appropriate follow-through.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
- Assisted in the development and implementation of policies and procedures to enhance overall health unit operations.
- Supported patient discharge process, ensuring timely and organized transition from hospital to home care or rehabilitation facilities.
- Maintained confidentiality and protected patient rights by strictly adhering to privacy laws and healthcare ethics in all communications and records.
- Fostered culture of safety and cleanliness by overseeing regular maintenance and sanitation of unit, contributing to infection control.
- Reduced administrative burden on nurses and doctors by taking on additional clerical tasks, allowing more focus on patient care.
- Communicated with patients, ensuring that medical information was kept private.
Education
None -
Hilo High School
Hilo, HISkills
- Records management
- Critical thinking
- Professionalism and ethics
- Patient registration
- Supply restocking
- Department collaboration
- Process improvements
- Patient scheduling expertise
- HIPAA compliance
- Unit reception
- Chart assembly
- Healthcare software
- Paperwork processing
- Process improvement strategies
Timeline
Health Unit Coordinator II
Hilo Benioff Medical Center
12.2017 - Current
None -
Hilo High School
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