Desiree Freeman
Customer Success Manager
Wake Forest,NC
Overview
1
1
year of professional experience
Work History
Customer Success Manager
Togetherwork
Atlanta , GA
06.2022 - Current
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Driver overall customer adoption, enhance customer success, and mitigate customer churn risk
- Address current escalations with urgency and composure to ensuring a timely and effective response
- Develop a clear vision of SaaS quoting, ordering, implementation, and onboarding by creating a Customer journey map
- Be the voice of the customer bringing the Customer feedback and needs to the internal stakeholders
- Works closely with sales team on any up-sales with a book of business over $7M
Timeline
Customer Success Manager
Togetherwork
06.2022 - Current
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