Desiree Freeman
Tucker,GA
Summary
Dynamic presenter with extensive experience at the IRS, adept at creating engaging visual aids and delivering content confidently. Recognized for mentoring peers and resolving customer issues with empathy, enhancing loyalty. Committed to professional growth and skilled in audience analysis, ensuring impactful presentations that resonate with diverse audiences.
Overview
2026
2026
years of professional experience
Work History
Identity Theft Presenter Via Virtual
Internal Revenue Service, IRS
- Managed time efficiently during presentations to cover all essential points while maintaining audience interest and avoiding information overload.
- Contributed subject matter expertise as a panelist or guest speaker at conferences or events related to my field.
- Actively sought out opportunities for professional development to stay current with industry trends and emerging technologies that could enhance my presentations.
- Conducted thorough research on presentation topics, ensuring accuracy and relevance of information shared with audiences.
Acting Lead
Internal Revenue Service, IRS
Chamblee Ga
01.2018 - Current
- Coordinated behind-the-scenes efforts for flawless transitions between acts.
- Developed strong relationships with industry professionals, leading to opportunities for future collaborations.
- Collaborated with directors to develop compelling character portrayals, resulting in increased positive reviews for productions.
- Coordinated schedules with production team members for efficient time management during rehearsals and performances.
Identity Theft Coaching Assistant
Internal Revenue Service, IRS
Chamblee,Ga
01.2015 - Current
- Provided guidance and encouragement to new hires facing competitive challenges.
Identity Theft Training Assistant Assistant
Internal Revenue Service, IRS
Chamblee,Ga
01.2015 - Current
Customer Service Representative
Internal Revenue Service, IRS
Chamblee,Ga
10.2006 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Addressed customer inquiries regarding products, services, and company details.
- Cross-trained and backed up other customer service managers.
Education
None - Nursing
DeKalb Community College
495 N Indian Creek DrSkills
- Visual aids creation
- Confident delivery
- Content development
- Stage presence
- Icebreaker activities
- Persuasive techniques
- Audience analysis
- Adaptable presenting
Timeline
Acting Lead
Internal Revenue Service, IRS
01.2018 - Current
Identity Theft Coaching Assistant
Internal Revenue Service, IRS
01.2015 - Current
Identity Theft Training Assistant Assistant
Internal Revenue Service, IRS
01.2015 - Current
Customer Service Representative
Internal Revenue Service, IRS
10.2006 - Current
Identity Theft Presenter Via Virtual
Internal Revenue Service, IRS
None - Nursing
DeKalb Community College