Overview
Work History
Timeline
CustomerServiceRepresentative

Desiree Garcia

Blackfoot,Idaho

Overview

4
4
years of professional experience

Work History

Front End Manager

Teton House
09.2023 - 05.2024
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Maintained strong customer relations and effective customer service standards.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.

Front End Manager

Grove City Garden
02.2022 - 06.2023
  • Oversaw cashier operations, bookkeeping, and security.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
  • Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
  • Evaluated employee performance and made recommendations for improvements.
  • Coached employees through day-to-day work and complex problems.
  • Set high-performance expectations for employees during daily huddles, emphasizing the importance of teamwork towards achieving shared goals.

Cashier

Ridley’s Family Market
01.2021 - 09.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Cashier Team Lead

Walmart
01.2020 - 01.2021
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.

Timeline

Front End Manager

Teton House
09.2023 - 05.2024

Front End Manager

Grove City Garden
02.2022 - 06.2023

Cashier

Ridley’s Family Market
01.2021 - 09.2021

Cashier Team Lead

Walmart
01.2020 - 01.2021

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Desiree Garcia