Ian Strelec
Front End Manager
Indianapolis,IN
Work Preference
Summary
Dynamic Front End Manager at Menards with a proven track record in enhancing customer satisfaction and team performance. Skilled in operations management and problem-solving, I effectively coached staff and improved service quality, fostering a collaborative environment. Adept at schedule management and cash handling, I consistently met operational goals while addressing complex customer issues.
Overview
18
18
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Front End Manager
Menards
2013.07 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Created, prepared, and delivered reports to various departments.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Worked with security staff and law enforcement on shoplifting and vandalism response.
- Responsible for maintaining and repairing all on-site computer and network equipment via collaboration with corporate IT
Assistant Manager
Pizza Hut
2008.05 - 2013.12
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT2025-10
Skills
Customer service
Hospitality services
Team supervision
Operations management
Cash handling
Administrative skills
Schedule management
Problem-solving skills
Time management
Accomplishments
I completed a 4-year Bachelor's of Science in 3 years while working full time at Menards.
Certification
CompTIA A+
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CompTIA Security+
2025-09
LPI Linux Essentials
2025-07
CompTIA Network+
2025-04
CompTIA Project+
2025-01
AWS Cloud Practitioner
2024-10
CompTIA A+
2023-07
Front End Manager
Menards
2013.07 - Current
Assistant Manager
Pizza Hut
2008.05 - 2013.12
Bachelor of Science - Information Technology
Western Governors University