Angelina Brown
Endicott
Summary
Customer service and retail leadership professional with 5 years of experience in front-end management, cash handling, bookkeeping, service desk transactions, and team supervision. Skilled in managing a 40+ associate front end, serving as Manager on Duty, training employees, balancing money, processing Western Union and money order transactions, and resolving customer concerns. Currently pursuing a bachelor’s degree in HR Management and looking to apply strong accuracy, communication, and money management skills in a banking environment.
Overview
5
5
years of professional experience
Work History
Front End Manager
Weis Markets Inc
Vestal, NY
05.2026 - Current
- Supervise daily front-end operations, including cashiers, self-checkout, service desk, lot attendants, and customer service areas.
- Resolve customer concerns professionally while promoting a friendly, fast, and accurate checkout experience.
- Train, coach, and support associates on register procedures, customer service expectations, company policies, and front-end programs.
- Enforce cash handling, register accuracy, refunds, voids, price accuracy, lottery, alcohol, tobacco, WIC, and other compliance procedures.
- Assist with scheduling, associate availability, department coverage, breaks, and lunches to meet business needs and reduce customer wait times.
- Oversee cash control procedures, cashier audits, bookkeeping tasks, and loss prevention standards.
- Communicate promotions, policy updates, and daily expectations to associates while supporting teamwork and department performance.
- Assume additional leadership responsibilities when needed, including supporting total store operations in the absence of store management.
Assistant Front End Manager
Weis Markets Inc
Endwell, NY
10.2025 - 05.2026
- Helped lead and support a front-end department of 40+ associates, including cashiers, self-checkout attendants, service desk associates, and lot attendants.
- Assisted with daily front-end operations by managing customer flow, register coverage, associate breaks, and department organization.
- Supported associates through hands-on coaching, training, and communication to maintain strong customer service and accurate checkout standards.
- Handled customer concerns, refunds, voids, price checks, service desk issues, and register problems in a calm and professional manner.
- Helped enforce company procedures for cash handling, register accuracy, lottery, alcohol and tobacco sales, WIC, price accuracy, and other front-end compliance areas.
- Assisted with cashier audits, cash control, bookkeeping responsibilities, and loss prevention practices.
- Communicated daily expectations, policy updates, promotions, and department needs to associates to keep the front end running smoothly.
- Helped maintain a clean, safe, and organized front-end area, including checkout lanes, service desk, entrance, cart corrals, and parking lot.
- Took on additional leadership responsibilities when needed, including supporting store operations in the absence of upper management.
Front End Supervisor
Price Chopper
Endicott, NY
01.2024 - 10.2025
- Handled daily customer transactions, including cash, cards, checks, coupons, refunds, exchanges, Western Union transfers, and money orders.
- Followed cash handling, drawer balancing, and transaction accuracy procedures to prevent shortages and errors.
- Assisted customers with service desk needs while maintaining professionalism, privacy, and attention to detail.
- Supported cashiers with overrides, voids, price checks, change requests, and register issues.
- Trained and guided front-end associates on customer service, transaction policies, and register accuracy.
- Maintained cashier logs, front-end paperwork, and department organization to support accurate records and smooth operations.
Server
Olive Garden
Vestal, NY
09.2023 - 10.2025
- Served guests in a fast-paced dining environment while providing friendly and attentive customer service.
- Took orders, answered menu questions, handled payments, and resolved guest concerns professionally.
- Managed multiple tables at once while staying organized and maintaining accurate service.
- Worked with team members to keep restaurant operations smooth, clean, and efficient.
- Suggested menu items based on customer preferences, increasing sales through personalized service.
Front End Supervisor
Weis Markets Inc
Endwell, Ny
06.2021 - 09.2023
- Managed the front-end flow by monitoring checkout lines, register coverage, and customer wait times.
- Assisted cashiers with overrides, refunds, voids, price checks, change requests, and register issues.
- Helped customers with questions, concerns, returns, and service desk needs in a professional manner.
- Supported and trained front-end associates on register accuracy, customer service, speed, and store procedures.
- Followed cash handling and transaction policies to reduce errors, shortages, and front-end losses.
- Communicated with management and associates to keep daily operations organized and efficient.
- Maintained a clean, safe, and customer-ready front-end area.
Education
High School Diploma -
Union Endicott High School
Endicott, NY06.2023
Bachelor of Arts - Human Resources Management
Empire State University
Saratoga Springs, NY06.2028
Associate of Science - Business Administration And Management
SUNY Broome Community College
Binghamton, NY12.2025
Skills
- Cash Handling
- Drawer Balancing
- Transaction Processing
- Customer Service
- Money Orders
- Western Union
- Service Desk Operations
- Register Accuracy
- Customer Privacy
- Attention to Detail
- Problem-Solving
- Compliance Procedures
- Team Leadership
- Microsoft Office
Timeline
Front End Manager
Weis Markets Inc
05.2026 - Current
Assistant Front End Manager
Weis Markets Inc
10.2025 - 05.2026
Front End Supervisor
Price Chopper
01.2024 - 10.2025
Server
Olive Garden
09.2023 - 10.2025
Front End Supervisor
Weis Markets Inc
06.2021 - 09.2023
Bachelor of Arts - Human Resources Management
Empire State University
High School Diploma -
Union Endicott High School
Associate of Science - Business Administration And Management
SUNY Broome Community College