Desiree Garcia
Fort Stockton,TX
Summary
Dynamic and reliable professional with extensive experience in customer service roles.. Proven ability to manage multiple tasks efficiently while maintaining high service standards. Skilled in accurate financial transactions and data recording, consistently achieving positive customer interactions.
Overview
2
2
years of professional experience
Work History
Bartender
Centennial
04.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Customer Service Representative
LAG Trucking
12.2023 - Current
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Managed financial transactions accurately, ensuring proper bookkeeping for tax compliance and budgeting purposes.
Hotel Front Desk Clerk
Best Western Hotel
08.2024 - 04.2025
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
- Ensured accurate inventory management of hotel supplies, reducing waste and optimizing resource allocation.
Waitress
Sagebrush
02.2023 - 02.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
Education
High School Diploma -
Fort Stockton High School
Fort Stockton01-2009
Skills
- Skilled at managing multiple tasks
- Client support
- Strong reliability record
- Efficient data recording
Timeline
Hotel Front Desk Clerk
Best Western Hotel
08.2024 - 04.2025
Bartender
Centennial
04.2024 - Current
Customer Service Representative
LAG Trucking
12.2023 - Current
Waitress
Sagebrush
02.2023 - 02.2024
High School Diploma -
Fort Stockton High School
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