Desiree Garcia
Haltom City,TX
Summary
Experienced healthcare professional with a strong background in medical office administration. Skilled at managing front office operations, scheduling, and maintaining positive patient relations. Excels in a team-oriented environment, collaborating with colleagues to achieve optimal results and adapting to evolving needs. Recognized for exceptional communication, organizational, and leadership skills that contribute to the overall success of the organization.
Overview
4
4
years of professional experience
Work History
Lead Medical Office Receptionist
North Texas Surgical Specialists
10.2024 - Current
- Contributed to a positive work environment through effective teamwork with colleagues in both front office and clinical roles.
- Collaborated closely with practice managers to identify opportunities for improvement within the office operations.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Spearheaded process improvements that led to significant time savings while maintaining quality standards throughout the department's functions.
- Created comprehensive training materials designed specifically to enable seamless onboarding of new team members and maintain consistency in operational standards.
- Assisted upper management in developing long-term strategic plans for departmental growth and success.
- Implemented quality improvement initiatives aimed at enhancing patient experience while adhering to industry best practices.
Medical Office Receptionist
North Texas Surgical Specialists
10.2022 - Current
- Check in patients and update patient demographics when necessary; collect patient payments and post in patient account.
- Check out patients and schedule for follow up appointment when necessary.
- Answer phone calls, triage patients and route to appropriate staff member.
- Assist with patient referral process and scheduling patient appointments.
- Verifying of patient insurance and obtaining all relevant information to ensure proper billing.
- Consistently, accurately, and independently prioritizes and completes office assignments within office guidelines.
- Secures patient information and maintains patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping patient information confidential.
- Assisting with scheduling; verifying times with patients; preparing charts, pre-admission and consent forms.
- Maintains safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations.
- Keeps supplies ready by inventorying stock; placing orders; verifying receipt.
- Serves and protects the surgery practice by adhering to professional standards, policies and procedures, federal, state, and local requirements.
- Enhances practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Front Office Medical Receptionist
Intuitive Health (Legacy ER) - NRH
08.2021 - 06.2023
- Warmly welcome office visitors and callers.
- Performs all tasks to meet the needs of physicians, staff, patients and other customers.
- Communicates effectively.
- Demonstrates adaptability and flexibility to changes in schedule and/or work load assignment to meet changing needs of the individual patient or unit.
- Produce and keep updated patient profiles; help patients with documents.
- Serve as a patient advocate.
- Certify all insurance information, process payments.
- Acceptable use of intrapersonal relationship skills and communication with patients, families, colleagues, physicians, all disciplines and other customers.
- Answer a multi-line telephone, forwarding calls to the appropriate area/person.
- Comply with all health polices and regulations.
- Clean and maintain office space to ensure a welcoming, safe place for all patients/visitors.
Education
High School Diploma -
Birdville High School
North Richland Hills, TX05.2016
Skills
- Healthcare administration
- EHR system proficiency
- Strong interpersonal collaboration
- Excellent communication
- Insurance policy verification
- Cash flow oversight
- Analytical problem-solving
- Training facilitation
- Effective team leadership
- Strong organizational skills
- CPR/AED with First Aid - American Red Cross Certified
- AdvancedMD Software, T-System software
- EClinicalWorks (eCW)
- Microsoft - Word, Excel, Powerpoint
Timeline
Lead Medical Office Receptionist
North Texas Surgical Specialists
10.2024 - Current
Medical Office Receptionist
North Texas Surgical Specialists
10.2022 - Current
Front Office Medical Receptionist
Intuitive Health (Legacy ER) - NRH
08.2021 - 06.2023
High School Diploma -
Birdville High School
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