Summary
Overview
Work History
Education
Skills
Timeline
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Desiree Garrett

Desiree Garrett

Columbus,OH

Summary

Dynamic professional with a proven track record in fast-paced environments, exemplified by a pivotal role at Amazon. Hardworking employee enthusiastic about learning Retail Fraud Specialist field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

15
15
years of professional experience

Work History

Delivery Driver

Amazon
06.2023 - Current
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Shift Manager/Key Holder

Dunkin
08.2023 - 03.2024
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Counted registers and cleaned and secured shop at end of shift.
  • Prepared food orders, maintained a clean and stock lobby area, prepped food for the next day.

Restaurant General Manager

BMore Flava
06.2021 - 08.2023
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Purchased adequate quantities of food, beverages, equipment, and supplies.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

(Remote) Customer Service Representative

Farmers Insurance
03.2020 - 06.2021
  • Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Processed insurance policy cancellations and renewals quickly to meet call time targets.
  • Liaised with insurance carriers to resolve billing errors and discrepancies.

Data Entry Specialist

Towel Specialties
10.2018 - 12.2019
  • Examined orders to confirm accuracy, completeness and adherence to customer requirements.
  • Communicated with customers to address order inquiries, changes and cancellations.
  • Monitored and tracked inventory to achieve prompt order fulfillment.
  • Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.

Customer Service Representative

Bank of America
06.2014 - 12.2016
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Addressed customer account discrepancies and concerns.

Customer Service Representative Team Lead

IKEA Direct
05.2013 - 06.2014
  • Responded to customer requests for products, services, and company information.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Onboarded and trained customer representatives to meet performance and service goals.

Lead Sales Associate

Marshalls
09.2009 - 07.2013
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Developed and maintained knowledge of current sales and promotions.
  • Handled cash register operations and customer transactions to process payments.

Education

Associate of Arts - Culinary Arts

Auguste Escoffier School of Culinary Arts
Boulder, CO
02-2024

High School Diploma -

Woodlawn
Windsor Mill, MD
06-2011

Skills

    Multitasking and organization

    Telephone etiquette

    Decision-making

    Time management

    Data entry

    Clerical support

    Insurance claims handling

    Complaint resolution

    Training development aptitude

Timeline

Shift Manager/Key Holder

Dunkin
08.2023 - 03.2024

Delivery Driver

Amazon
06.2023 - Current

Restaurant General Manager

BMore Flava
06.2021 - 08.2023

(Remote) Customer Service Representative

Farmers Insurance
03.2020 - 06.2021

Data Entry Specialist

Towel Specialties
10.2018 - 12.2019

Customer Service Representative

Bank of America
06.2014 - 12.2016

Customer Service Representative Team Lead

IKEA Direct
05.2013 - 06.2014

Lead Sales Associate

Marshalls
09.2009 - 07.2013

Associate of Arts - Culinary Arts

Auguste Escoffier School of Culinary Arts

High School Diploma -

Woodlawn

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Desiree Garrett