Desiree Gonzalez
pharmacy technician
Dalton,GA
Summary
Skilled Pharmacy Technician offering 3 years of experience and proven history in providing exceptional customer service from prescription drop-off to pick-up. Well versed in clean room procedures, regulatory guidelines and overall pharmacy operations.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Pharmacy Technician
Walmart
08.2018 - Current
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Entered and processed patients' prescriptions into internal system.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Dental Assistant
A Smile 4 U
Dalton, GA
03.2020 - 05.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Explained treatment procedures and instructed patients on home care guidelines.
- Documented patient dental health information, medical history, and vital signs for future reference.
Cashier
Walmart
06.2016 - 08.2018
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Greeted customers and responded to requests for information.
- Assisted with purchasing decisions and located merchandise for customers.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
Education
Dalton Dental Assistant School
Dalton GA04.2021
Southeast Whitfield County High School
Dalton, GA03.2014
Associate of Science - Health Care Management
Georgia No
Rome, GA 03.2020 - 12.2023
Skills
Strong work ethic
Willingness to learn
Basic knowledge of insurance
Dental radiography
Timeline
Dental Assistant
A Smile 4 U
03.2020 - 05.2021
Associate of Science - Health Care Management
Georgia No
03.2020 - 12.2023
Pharmacy Technician
Walmart
08.2018 - Current
Cashier
Walmart
06.2016 - 08.2018
Dalton Dental Assistant School
Southeast Whitfield County High School