Desiree Gonzalez
Riverside,CA
Summary
Management professional bringing background, leadership talents, and focus on performance. Continuously reviews work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success.
Results-driven Support Manager known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, team leadership, and conflict resolution. Excel in communication, empathy, and problem-solving to enhance team performance and customer satisfaction.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
Work History
Support Manager
Tory Burch
Cabazon , California
03.2021 - Current
- Analyzed customer feedback surveys and reported results to senior management staff.
- Monitored customer service performance metrics and identified areas for improvement.
- Provided technical support to customers, troubleshooting hardware and software issues.
- Maintained optimal inventory levels by efficiently replenishing floor stock to meet customer demand.
- Trained new employees on company policies and procedures related to customer service.
- Managed cashier operations to ensure efficient and accurate transaction processing.
Stock Associate
Victoria Secret PINK
Moreno Valley , California
09.2020 - 02.2021
- Replenished stock levels when necessary by moving merchandise from backroom storage areas to sales floor locations.
- Ensured compliance with safety regulations in the handling of hazardous materials such as cleaning supplies and pesticides.
- Stored returned items in designated area according to company policy.
- Processed customer purchases at checkout counter using cash register or point-of-sale system.
- Verified that all price tags were correct before stocking merchandise on display areas.
- Cleaned work area periodically including sweeping floors and dusting shelves.
- Managed online orders accurately by picking requested items from shelves within specified time frame.
- Organized shelves, racks, and displays to ensure merchandise was easy for customers to locate.
- Provided excellent customer service by responding promptly to inquiries regarding product availability, prices, features, benefits .
Education
Orange Vista High School
Perris, CASkills
- Customer service
- Technical support
- Employee training
- Team leadership
- Time management
- Cash handling
- Team building
- Teamwork and collaboration
- Inventory management
Timeline
Support Manager
Tory Burch
03.2021 - Current
Stock Associate
Victoria Secret PINK
09.2020 - 02.2021
Orange Vista High School